Reputation
PRA warns insurers on shareholder payouts and remuneration
The Prudential Regulation Authority has warned insurers to “pay close attention” to protecting policyholders and supporting the economy when considering how profits are dished out.
Blog: Insurers take coronavirus BI rap for now, but will banks emerge as the real villains of the piece?
With business interruption payouts (or lack thereof) in the spotlight, news editor Jen Frost asks whether the banks are about to take over from insurers as public enemy number one.
CII boss Sian Fisher on reacting to the coronavirus crisis
There have been three occasions when Sian Fisher, CEO of the Chartered Insurance Institute, went to the office and thought “things will never be the same again”.
Insurance Monitor: Act now to start repairing the reputational damage
In this month’s column, David Worsfold, looks at insurers’ reputation as they respond to the coronavirus, at why being flexible is key and what the long-term impacts might be
Analysis: How insurance law firms are responding to the coronavirus - virtual forums, video evidence and resolution based on documentary evidence
In light of the coronavirus pandemic, Jonathan Swift, director of content for Infopro insurance division, caught up with a number of insurance law firms to find out what they are doing to manage case loads and meetings during these difficult times; and…
Blog: Total loss vehicle claims - why are claims directors taking more interest?
In the past, it might be fair to suggest that many claims directors have typically not taken a great deal of interest in the sub-set of motor claims that is ‘total loss’ writes Rob Smale, non-executive director at E2E Total Loss Vehicle Management.
Green alternatives to courtesy cars gaining traction among young drivers according to new research
Motor insurance policyholders – especially younger drivers - are interested in green alternatives to courtesy cars, new exclusive research for Post has revealed.
Axa faces backlash as influencer pulls ‘short sighted’ IWD ad
Instagram influencer Simon Hooper has apologised to followers after an International Women’s Day post sponsored by Axa was slated as offensive.
Motor Mouth Podcast 6: Whiplash reforms fatigue and building a stronger customer journey
This week’s podcast brings you two topics in one episode. Jonathan Swift, content director for Insurance Post, interviews Simon Gallimore, vice-president for casualty and motor claims at AIG, on the topics of whiplash reforms and the customer journey.
Interview: Aon’s Jane Kielty, Tracey Threlfall and James Fell
Just over two years since the takeover of Henderson by Aon its leaders met with Emmanuel Kenning to discuss how the deal came about, why now is the right time to rebrand after the heavy lifting of the integration has been completed and what comes next…
Trade Voice: John Ludlow of Airmic on using the harsh market to forge closer relations with clients
John Ludlow, CEO of Airmic, argues that 2020 should be the year where insurance moves from a tripartite to roundtable relationship.
Roundtable: Getting the board to ‘byte’
Interest and enthusiasm at board level for technology data-driven innovation has never been higher. At a Post interactive roundtable in association with Crowe, participants analysed how to generate tangible business benefits from a technical and…
Culture 'ingrained' in FCA’s remit
The Financial Conduct Authority will be keeping a close eye on culture across financial services, a conference heard.
UKGI CEOs want to fix the loyalty penalty: Penny James
General insurance CEOs want to tackle dual pricing and support further regulatory intervention, a conference heard.
Blog: Why the City watchdog is right to censure the London market
The Financial Conduct Authority is well within its rights to give the wholesale market a telling off on culture and modernisation, writes Post news editor Jen Frost.
London market chief disputes ‘disappointing’ FCA findings
The London Market Group has expressed its disappointment with the Financial Conduct Authority’s latest sector views report and requested a meeting with the regulator to discuss its findings.
Blog: Is Allianz hypocritical in dumping Saracens while extending Juventus tie-up?
As Allianz looks set to end its relationship with Saracens, after extending its Juventus deal, content director Jonathan Swift asks what is worse: salary cap breach or match fixing?
Analysis: Rise of the clones
Insurance clone warnings doubled last year, as fraudsters got creative in their attempts to scam the public. Post investigates the rise of the clones and asks why it is so tough to police these fraudulent firms
Blog: Insurance fraud trends to look out for in 2020
Protecting customers online is becoming increasingly difficult. Brooke Snelling, senior manager at Iovation, a Trans Union company, highlights areas where insurers should be using tools to prevent fraud.
Microsoft data breach: Cyber experts warn of knock-on claims effect
Microsoft’s data breach, which saw details of a reported 250 million customers made available online, could leave insureds facing knock-on phishing attempts and the tech giant facing a fine.
Q&A: Churchill founder and former chairman and CEO Martin Long
To tie in with his deep dive into the birth of the UK direct insurance market, Jonathan Swift caught up with Direct Line co-founder and Churchill founder and former chairman and CEO Martin Long to talk about the birth and growth of both companies, their…
Insurtech: Insurtech 100: August - October 2019 quarterly update
As a host of firms featured in the top 100 insurtech ranking raise money, develop new products and spin-off their own start-ups, Matt Connolly, founder and CEO of Tällt Ventures argues that incumbents are been left behind as the insurance sector reaches …
MGA Mole: Why does banking look down on insurance?
Post has enlisted a managing general agent industry mole to lift the lid on what the sector is really like. Our anonymous commentator asks why the perception of working in the insurance industry is so bad from the outside.
Trade Voice: Ozlem Gurses of Bila on insurtechs and fair treatment of consumers
Ozlem Gurses, reader in insurance and commercial law at King’s College London and British Insurance Law Association committee member, asks if the oversight of insurtechs is keeping up with the potential damage to consumer protection that new technology…