Reputation
Blog: How the insurance industry can boost customer engagement
Customer engagement has never been so important in insurance, argues Jasvinder Gakhal, managing director, Direct Line – Business.
Analysis: Lockdown legionella threat a public health and liability concern
Specialists across the insurance industry have voiced their concerns about the potential for a build-up of legionella bacteria in buildings left empty over lockdown.
Industry urged to be clear on insurable cyber events or risk its reputation
It is “essential” the industry is clear about what cyber risks it is comfortable in covering and not covering to protect the industry's reputation, the Geneva Association's cyber director has urged.
Aviva’s Phil Bayles on trading in a hard market
As trusted advisors providing access to high quality risk management resources brokers can help clients meet the challenges that lie ahead and should be in contact with insurers as early as possible to review cost and cover options, says Aviva’s chief…
Inquiry slams Ecclesiastical over evidence 'failings' in Church of England child abuse report
Insurer Ecclesiastical has faced criticism after failing to provide evidence “in a candid manner” during the Independent Inquiry into Child Sexual Abuse’s investigation into Anglican Church abuse.
Brightside’s Brendan McCafferty on why the insurance industry needs to get real on its social contract
The insurance industry needs to find the right answers quickly if it is going to rebuild its reputation with the public, particularly after the recent business interruption court case and dual pricing headlines, says Brightside CEO Brendan McCafferty.
Blog: Why on-demand insurance will surge in the post-Covid era
The Covid-19 pandemic is having a profound impact on most business sectors – and insurance is no exception. Life, health, travel, business interruption and general liability are just a few of the insurance categories grappling with fallout from the virus…
Spotlight: Future of insurance work: transitioning back to the office
When lockdown happened in March some insurers and brokers were better placed than others to continue operating remotely with little or no impact on service. These firms had already been invested heavily in technology to enable more flexible working and…
Briefing: The search for clarity continues after the BI ruling
It is important not to lose sight of what is at stake for the policyholders after the landmark ruling in the business interruption insurance test case this week.
FCA BI test case: Insurers likely to appeal - but at what cost?
Insurers have been urged to consider the “reputational damage they may suffer” before appealing the Financial Conduct Authority's business interruption test case judgment.
LV’s Steve Treloar on demonstrating value to customers
In an ever more uncertain world, customers want ‘peace of mind’ and the confidence of knowing they are covered if things go wrong. Covid-19 has brought fear and distrust explains Steve Treloar, CEO, LV General Insurance Group.
Analysis: Local lockdowns - the insurance impact
After relaxing the national lockdown, the government imposed local restrictions to control the spread of the Covid-19 virus. Post investigates what implications these local lockdowns have for insurance.
Analysis: How Covid crashed the wedding market
Events were cancelled across the board this year due to Covid-19 but none could be much more emotive than the thousands of weddings that couldn’t go ahead. Post investigates how the insurance market responded.
Blog: Levelling the playing field with gender specific insurance
Sam White, CEO at Freedom Services Group, has recently launched a gender-based insurance brand in Australia. She explains why this customer-centric approach is challenging the status quo in the market.
FCA to issue insurance value data measures policy statement this autumn
The Financial Conduct Authority expects to publish a policy statement this autumn following its consultation on compelling firms to report value measures data on most general insurance products.
Briefing: Do Revolut and Lloyds Bank moves signal a bancassurance renaissance?
The model of banks with in-house general insurance divisions, or bancassurance, has thrived elsewhere in Europe but failed to pick up the pace in the UK. Is this about to change?
Lockton accused of forging Axa documents in High Court fraud case
Property investor Aubrey Weis has accused Lockton of forging Axa documents and altering an insurance certificate issued to his company Combined Property Control in a filing at the High Court of Justice in London.
Interview: Ant Middle, Ageas
Ant Middle, UK CEO of Ageas, talks to Stephanie Denton about restructuring, refocusing and remaining positive throughout the challenges thrown up by 2020 so far
Future Focus 2030: The climate change podcast
It is the year 2030. The focus on climate change continued to gather momentum throughout the 2020s. But despite pressure to bring the date forward the UK government is still committed to helping reduce gas emission to net zero by 2050.
Interview: Craig Thornton, Lloyds Banking Group and ABI
In June, Craig Thornton, general insurance and protection director at Lloyds Banking Group, was announced as the chair of the Association of British Insurers’ General Insurance Council, replacing Andy Watson as he stood down as CEO of Ageas UK.
CII teams up with UEA to promote insurance careers
The Chartered Insurance Institute has joined forces with the University of East Anglia to help students develop a career in insurance through a programme that includes substantial savings on CII qualifications.
Amanda Blanc promises to shake up Aviva
It is abundantly clear that “meaningful change” is needed to unlock Aviva’s potential, according to CEO Amanda Blanc.
ABI seeks to 'tell the full story' on industry’s Covid response: Huw Evans
The industry should not shy away from the business interruption insurance issue but equally it is not “the be all and end all of the Covid crisis”, according to Huw Evans, director general of the Association of British Insurers.
FCA sexual misconduct whistleblowing hotline figures for insurance firms revealed
Exclusive: The Financial Conduct Authority has confirmed there were 21 instances of individuals using its whistleblowing hotline to share information on sexual misconduct at insurance firms over six years.