Reputation
Rebranding LV and RSA in a fragmented media world
Editor’s View: As RSA becomes Intact and LV’s GI arm transforms into Allianz, Emma Ann Hughes considers the challenges that insurers face when trying to gain brand recognition without the old certainties of mass media.
Cyber-attacks on the high street: where do liabilities lie?
Joel Leigh and Elizabeth Morley, partners at law firm Howard Kennedy LLP, explore the wide-ranging legal, regulatory and insurance implications of recent high-profile cyber-attacks on UK retailers including M&S and Co-op.
Spotlight: Unstable and rising claims drive insurer automation
As inflation, fraud and extreme weather push up claims’ volumes and costs, insurers are turning to automation and AI to manage demand, improve service and stay competitive, writes Chris Marshall.
Axa's breakdown cover; Aviva x Acturis Unify; One Sure acquires broker
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Questions raised by insurers’ lopsided AI investments
Editor’s View: Artificial intelligence is reshaping the way insurers operate, but Emma Ann Hughes wonders if a lopsided focus on investing in point of sale at the expense of the claims experience could raise eyebrows at the regulator and erode…
Markel’s Lowther on the risks of AI adoption for SMEs
As artificial intelligence adoption among SMEs accelerates in pursuit of greater efficiency, growth and competitive edge, Mark Lowther, head of technology for Markel in the UK, says businesses must also confront the growing legal, ethical and…
Can insurers harness the power of Generative AI?
Generative artificial intelligence has the market buzzing around its huge potential for business growth, but at this early stage, Rachel Gordon warns many factors need careful consideration.
Reputational risk of AI in insurance
Vanessa Chance, director of communications at SEC Newgate, shares how she has seen firsthand how a poorly managed artificial intelligence tool can do lasting damage to an insurance brand’s reputation and explores the need to have a crisis plan in place.
Ardonagh’s rebrand; Google Cloud’s expansion; Insure Your Paws’ product
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
What Tiernan will find in the Lloyd’s CEO in-tray
Editor’s View: As Patrick Tiernan prepares to succeed John Neal as CEO of Lloyd’s at the start of June, Emma Ann Hughes reflects on what is in his in-tray, plus what is in his toolkit, to consider how he could transform and leave a lasting mark of the…
Steve Tooze, Extinction Rebellion
Steve Tooze, spokesperson for climate pressure group Extinction Rebellion, is a man with a plan for direct action against insurance companies. His approach has made the other movers and shakers on Insurance Post's Power List 2025 sit up and take notice.
NordVPN’s cyber cover; DCL’s truck product; Consilium’s claims chief
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Is ‘cancel culture’ creeping into insurance?
Following the launch of the UK’s first ‘cancel culture’ insurance product, Tom Luckham explores the effect that ‘culture war’ is having on the insurance industry.
Was I too quick to write off loss adjusting start-ups?
Content Director’s View: Having concluded that loss adjusting start-ups are diminishing in numbers due to compliance, procurement and lack of market disruption content director Jonathan Swift revisits the question of what might help someone buck the…
Ardonagh Advisory buys firm; NBS x Hiscox; Tokio Marine’s head of compliance
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
View from the Top: Don’t allow price talk to drown out the quality of insurance
As the insurance market shifts into a new phase, competition intensifies and price becomes the dominant factor in decision-making, Richard Coleman, managing director of Ecclesiastical, argues while affordability matters the real value of insurance lies…
Access deal; Clearspeed’s work with 1st Central; Lockton’s risk lead
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Spring Statement 2025: What insurers should know
Chancellor Rachel Reeves delivered her 2025 Spring Statement today (26 March) with a mix of spending cuts, investment pledges, and economic forecasts.
Big Interview: Rob Organ, Jensten Group
Shortly after taking over as group CEO of Jensten, Rob Organ sits down with Scott McGee to talk growth, gaps and how the firm is no longer the “new kid on the block”.
How the pandemic transformed travel insurance
Tom Luckham explores the travel insurance market post-Covid and analyses what kind of effect the pandemic had on the industry, and which effects are still lingering.
Mapfre Re x CyberCube; Specialist Risk Group buys broker; Hiscox’s chief auditor
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
When will insurance get more female leaders?
Analysis: Damisola Sulaiman highlights the barriers preventing women in insurance from attaining senior-level positions today, and questions whether the move away from diversity, equality and inclusion initiatives in the US could hamper efforts to gain…
Big Interview: Steve Tooze, Extinction Rebellion
Steve Tooze, spokesperson for climate pressure group Extinction Rebellion, tells Damisola Sulaiman about the group’s motivations for targeting the insurance industry, responds to questions from the companies his organisation has targeted and shares plans…
Cancel culture insurance ‘not a silver bullet’ for bad press
Derek McLeod, founder of RepuTitan, has told Insurance Post that the firm's new reputational risk policy Preempt, is “not a silver bullet” against bad press.