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Greenwashing risks and the path to real progress

Sustainable

As the 2024 United Nations Climate Change Conference, also known as COP29, begins, Damisola Sulaiman explores the unique greenwashing risks the insurance industry faces, how those risks can be mitigated and the challenges faced in proving sustainability claims.

The Financial Conduct Authority’s 2022 Financial Lives survey uncovered that 74% of UK adults agreed environmental issues were important to them, prompting the regulator to develop its Sustainability

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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