Is insurer service really that bad?

News Editor View: After comments from Jensten’s Alistair Hardie earlier this week saying no insurer gets service right and that we should “rip up the service rule book and start again”, Scott McGee asks: Is it really that bad?

It was quite a shock to hear the CEO of a big broker go off on an entire section of the industry.

Alistair Hardie said he was willing to drop an insurer because of the level of service, and that he isn

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