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The power of partnership in a soft market

Isha Patel, Partners& and CII

Trade Voice: Isha Patel, group commercial director at Partners&, and chair of the CII Broking Community Board, explains how brokers should be responding to a soft market.

Understanding your clients

For a broker, the discovery phase is a key step in the broker–client relationship. 

It’s investing the time to explore the client’s circumstances: What’s new, what’s changed

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