AJ Gallagher

Analysis: A coronavirus call centre crisis?

Personal lines insurance providers are faced with a potentially “lethal” situation if call centre staff cannot go into work en masse due to coronavirus disruption, compliance experts have cautioned. Post asked brokers and insurers how they are preparing…

This week: It's all about change

Moving home has to be one of the most annoying and tedious things we have to do. From organising your flat viewings to packing up all your belongings. And honestly who really likes change? It’s much easier to just stay in the place you've grown…

Analysis: What's on the horizon for 2020?

For an industry that strives to understand and manage risk, uncertainty is not something that is relished. But with some market hardening, a final report from the Financial Conduct Authority on pricing practices and the possibility of Brexit all on the…

Blog: Aviva, ERS, ? … What Amanda Blanc did next

Her appointment as a NED of Aviva triggered one former colleague to boast 'It’s coming home, it’s coming home, insurance is coming home'. Jonathan Swift reflects on what lies ahead for Amanda Blanc here, at ERS and where she might pop up next.

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