Digital Insurance

Blog: How to play the digital game

Transforming an established business to exploit the new touchpoints made available by digital is no easy task but it's a necessity that the full breadth of the insurance industry has woken up to, writes Robin Wolstenholme, senior marketing specialist at…

Blog: Setting the pace for change

Technologies such as driverless cars, telematics and the connected home are changing the world of insurance, with the need for more modularisation of coverages, and components that can be used in different ways to suit particular niches and markets. Dean…

Technology: Summer of Insurtech

The insurance industry is currently being disrupted by a swathe of shiny new insurtechs that have found ways to tap into areas where traditional incumbents are falling short. Post invited the leading lights from this wave of start-ups to a picnic to…

C-Suite: Brightside's Mark Cliff on transformation

Older readers will remember Sir John Harvey-Jones, the pipe-smoking boss of iconic British company ICI. He hosted a TV programme in the 1990s called ‘Troubleshooter,” advising firms how to change and transform themselves. 

Blog: Keeping up with the customers

Customer expectations have changed. Technological advances in the past five to 10 years have refocused entire industries on providing ‘real-time’ customer care. Mark Southern, commercial director for the WPA Group, explains that while insurance…

Blog: How artificial intelligence will simplify insurance

While insurance is becoming ever more complex, insurers are being disrupted by digitally-led start-ups simplifying what insurers do for customers. Mike Downing, chief technology officer for the WPA Group, envisages long and complex policies with drawn…

Interview: Robin Smith, We Go Look

Jonathan Swift speaks to We Go Look CEO and co-founder Robin Smith about building an on-demand business that handles insurance claims and why the Crawford & Co acquisition means she has more time now for the "fun stuff"

Blog: Empowering customers through digitisation

Insurtech has arrived. There are daily headlines speculating how the technological revolution will impact the insurance industry and there’s no question that it will. In the second blog of this four-part series, Rachel Riley, managing director of global…

Hong Kong digital roundtable: five thoughts

In May Insurance Post held a roundtable with senior digital leaders from brokers, insurers, reinsurers and start-ups in Hong Kong in association with global interconnection platform and colocation provider Equinix.

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