Digital Insurance
Blog: Retaining and empowering staff with technology
Where news is dominated by the concept of data enrichment and there is talk of a ‘technical revolution’ we find ourselves in the middle of a steadfast digital age.
Co-op Insurance weighing up FCA sandbox application to boost digital presence
Co-op insurance is considering submitting an application to the FCA’s Sandbox and is aiming to make the business even more digital.
Blog: How to play the digital game
Transforming an established business to exploit the new touchpoints made available by digital is no easy task but it's a necessity that the full breadth of the insurance industry has woken up to, writes Robin Wolstenholme, senior marketing specialist at…
Blog: Setting the pace for change
Technologies such as driverless cars, telematics and the connected home are changing the world of insurance, with the need for more modularisation of coverages, and components that can be used in different ways to suit particular niches and markets. Dean…
Revealed: 2017 British Insurance Awards winners
RSA scooped a trio of awards last night at the British Insurance Awards, winning in the claims initiative, major loss and young achiever categories.
Technology: Summer of Insurtech
The insurance industry is currently being disrupted by a swathe of shiny new insurtechs that have found ways to tap into areas where traditional incumbents are falling short. Post invited the leading lights from this wave of start-ups to a picnic to…
C-Suite: Brightside's Mark Cliff on transformation
Older readers will remember Sir John Harvey-Jones, the pipe-smoking boss of iconic British company ICI. He hosted a TV programme in the 1990s called ‘Troubleshooter,” advising firms how to change and transform themselves.
Blog: Diary of an insurtech start-up, episode 4: The heat is on
As insurtech start-up Digital Fineprint learns about the benefits of collaboration, James Stuart Clarke explains the ins and outs of daily life in the insurtech world.
Axa's Gareth Howell on putting customers before innovation
Innovation is currently the talk of our industry for good reason. We are facing potentially challenging times, with start-ups bringing new tech, new ideas and a new outlook to the sector. However, Gareth Howell, managing director of personal direct and…
Blog: Keeping up with the customers
Customer expectations have changed. Technological advances in the past five to 10 years have refocused entire industries on providing ‘real-time’ customer care. Mark Southern, commercial director for the WPA Group, explains that while insurance…
AIG partners to deliver Blockchain-driven policy
AIG has partnered with IBM and Standard Chartered to deliver the first multinational insurance policy using Blockchain.
Blog: Mobile apps for insurers, golden or poisoned chalice
Not every insurer needs an app. Antoine Hemon-Laurens, mobile consultant at GMC Software, lists the four questions you should ask yourself to decide whether it is the right tool for your company.
Airmic 2017: Pace of change 'key barrier' to effective cyber risk management
The pace of change surrounding cyber risks is a key barrier to effective cyber risk management, experts said.
Blog: How artificial intelligence will simplify insurance
While insurance is becoming ever more complex, insurers are being disrupted by digitally-led start-ups simplifying what insurers do for customers. Mike Downing, chief technology officer for the WPA Group, envisages long and complex policies with drawn…
Insurers slammed over poor online communication
More than two thirds of insurers do not answer questions from customers asked through email or social media, according to a survey.
Interview: Robin Smith, We Go Look
Jonathan Swift speaks to We Go Look CEO and co-founder Robin Smith about building an on-demand business that handles insurance claims and why the Crawford & Co acquisition means she has more time now for the "fun stuff"
Singapore's NTUC teams up with IBM to use AI for claims
Singapore insurer NTUC Income has agreed to use IBM's capabilities to help automate hospital claims.
This Month in Post: General election, summer holidays and expert opinions
With another General Election looming, the insurance industry will likely be holding its breath on what the incoming government will make of the insurance premium tax, the Ogden rate and whiplash reform.
Blog: Empowering customers through digitisation
Insurtech has arrived. There are daily headlines speculating how the technological revolution will impact the insurance industry and there’s no question that it will. In the second blog of this four-part series, Rachel Riley, managing director of global…
Hong Kong digital roundtable: five thoughts
In May Insurance Post held a roundtable with senior digital leaders from brokers, insurers, reinsurers and start-ups in Hong Kong in association with global interconnection platform and colocation provider Equinix.
Start-up Acko raises $30m for India digital disruptor
Mumbai-based start-up Acko has raised $30m (£23.3m) in seed funding to launch a digital-only general insurer.
CGI recruits former LV digital head Paul Wishman as global insurance VP
Former LV e-commerce director Paul Wishman has been appointed vice-president of global insurance at CGI.