Aviva takes the crown as digital insurance lead, but insurance as a whole is middling compared to other sectors, according to a report.
As insurance is embracing digital technologies, the most crucial skill it will need is empathy, explains Stephen Walker, director of claims, customer and operations at Covéa Insurance.
Insurers need to leverage technology to make insurance simpler and improve its reputation, writes Rob Townend, managing director of Aviva’s UK general insurance business.
Can a niche insurance user experience be scaled to drive revenue growth? Post, in association with EXL, gathered together a number of insurance industry experts to explain how
Personal lines brokers need to juggle competing requirements to achieve success, writes Brightside CEO Brendan McCafferty, explaining how they can get their basics right.
Andrew Morrish, claims director at Aviva, has said that he doesn’t foresee Aviva’s digital push changing with the departure of CEO Mark Wilson.
Only by using Placing Platform Limited can insurers and brokers make electronic placement work better, argues Anthony Baldwin, CEO of AIG Europe.
As dead as a CDO-do; terrible pun, but with Andrew Brem departing as chief digital officer at Aviva and not being replaced, Jonathan Swift mulls whether this job title will soon be going the way of this flightless bird
Exclusive: Fewer than a third of the brokers that operate through Lloyd’s are signed up for Placing Platform Limited.
Following yesterday's announcement by Aviva that Mark Wilson is to step down as group CEO of Aviva, Jonathan Swift reflects on why the move was not such the "shock" some painted it as.
Aviva’s head of digital Andrew Brem has left the insurer and will not be replaced.
Consumers might lie online to get cheaper quotes but insurers are using digital technology to detect potential fraud.
‘Chatbot’ has long-become an insurance industry buzzword, but penetration remains low and firms are still grappling with how to use early iterations of the technology. Elsewhere, some chatbot pilots have failed.
With an increasing focus on CSR and technology, choosing partners that can align with an insurer's core values has arguably never been more important. Edward Murray looks at the factors supply chain managers now consider important when choosing the…
People who want to insure their home can’t always answer technical questions about their property. Insurers are calling on digital technologies to overhaul the whole application process
With less than two months to go before Digital Insurance World 2017, post has collected together some of its best read articles related to insurtech by means of an appetiser for what is bound to be one of the highlights of the year.
As business insurance is increasingly sold online, Peter Blanc, group CEO of Aston Lark, warns against insufficient cover and lack of advice.
Following on from the publication of the top 100 insurtech firms in April, Matt Connolly, CEO of Tällt Ventures, gives an update on major developments for those ranked in quarter three
Insurtech innovators comes in many different shapes including 'angsty', 'arms length' and 'armchair'. However, Dan White from Ninety Consulting argues large businesses should aspire to be 'all- together' innovators to maximise digital opportunities.
Ecclesiastical claims director David Bonehill was awarded the Achievement Award at the eighth Post Claims Awards. As technology is transforming claims, he predicts tech giants will enter the market, probably in the motor or home arena.
Brokers have always innovated to survive and will continue to do so, writes Ian Donaldson, CEO of Autonet and Carole Nash, explaining how technology can help cross-selling.
Claims has not received as much attention as many front-end processes when it comes to investment, even though it is the moment of truth on which long-term policyholder loyalty can be built
Despite the hype around insurtech, the barriers to entry remain high, not least because incumbents have reputational concerns that are hampering true customer-led disruption. Indeed, the likes of Lemonade have had to water down their original vision to…
Digital insurance provider Digital Risks has raised £2.25m in an investment round led by Beazley as it sets its sights on the SME and digital start-up markets.