In the first weeks of 2017 two stories have really caught the imagination of the insurance claims community.
The personal lines market has been interesting during the past 12 months.
Helvetia Insurance is launching its own venture fund for investments in start-ups, with an aim of driving forward digitisation.
The availability of defamation cover in the US has driven the market in Europe, but claims are moving from libel to privacy.
The growth in online communications makes BT's strapline ‘It's good to talk' seem dated, but anyone who has had to lift a phone to unravel a burgeoning misunderstanding in an email can appreciate its spirit.
When people talk about innovation in the claims process I immediately think about our clients and their customers - and also about our staff, because innovation undoubtedly means different things to different people.
Digital marketing group Digital Animal plans to help insurers take back control of their spend and kick price comparison websites to the curb.
After sharing their views on 2016 last month, insurers and brokers make their predictions for the coming year. What do they think the highlights and lowlights will be over the next 12 months?
Many insurers are stuck trying to figure out how to get their digital initiatives off the ground and are overly focused on how to create the next Uber for their industry.
Many small and medium-sized enterprises are not sufficiently protected against the risks they are most concerned about - and brokers can help fix that.
The cyber threat to planes is bound to raise public fears, but the aviation industry operates in a way that minimises risks.
From e-signatures to smart capture, Alson Ong shares innovations insurers can use to retain tech-savvy, omnichannel and increasingly demanding customers.
As customer expectations increase in a rapidly changing business environment - there is a surprising answer to technology disruptions attacking established business models.
Insurtech start-up Digital Fineprint has closed a $400k (£315k) seed investment round.
Aviva may embark on a “significant” cost cutting programme next year, analysts claim.
The ever-increasing range of digital applications in insurance drives a host of opportunities to provide products and services that are more useful, convenient and appealing to the individuals and businesses that the industry serves. Digital technologies…
We're living in an increasingly ‘smart' world. Smartphones have become indispensable to our day-to-day lives and the concept of smart homes and driverless cars is becoming reality.
Global loss adjuster Crawford has acquired 85% of US inspection firm We Go Look for $36.1m (£28.5m) via a new investment platform.
Penetration into the under-30s market remains low despite new app-based products and innovative solutions. Post, in association with GMC software, hosted a roundtable to find out what more the industry can do to address this
As the frost closes in and warns us of winter, my thoughts turn to safety and vehicles, especially as I found myself slipping over due to the black ice on the roads.
In an increasingly connected world customers are turning to mobile devices to fulfil their needs. How can insurance brokers evolve to protect their future from disintermediation?
Short-termism is the hallmark of our era. We live in a disposable, transitory society - as evidenced everywhere from the fate of the England football manager and the last leader of the UK Independence Party to the fickleness of government policies. The…
It’s slightly galling, but at the same time strangely satisfying, when your 11-year-old points out the glaringly obvious.
A lot of attention has been drawn to the digital developments that are being undertaken by insurers in the direct market but, while direct is an important market, transformation of the indirect channel is also deserving of more attention.