Mis-selling of payment protection insurance has done little to help our industry and the issue of trust for insurance providers.
The 2017 Post Power List is revealed in the February issue.
Insurers must stand out from the competition to attract custom. What lessons can they learn from outside the sector?
With the industry seeking to find out just how a single view of the customer can be achieved, Post, in association with Visionware, brought together specialists in a roundtable to discuss how digital is driving business
European insurers believe that failure to innovate will restrict growth and see them fall behind market competition, a study has shown.
‘Insurtech´ has been a buzzword in the insurance sector for a few years now, but how many of us have truly woken up to the opportunities that exist for the insurance market within the technology sector?
Scots worldwide are preparing to celebrate the works of poet Robert Burns. Two lines from his famous poem Tam o'Shanter will be spoken at many events: "Gathering her brows like gathering storm, nursing her wrath to keep it warm".
Aviva, investment firm Hillhouse Capital and Chinese internet firm Tencent Holdings are combining to offer online life insurance in Hong Kong.
Read any article on digital insurance and it seems to me that it's all about the insurers.
Towergate's Kay Martin on why a focus on customer service is the one thing that won't change in 2017
So it's January again and what a year 2016 was - it's hard to remember a more tumultuous 12 months.
LV has swapped its ‘outdated’ manual process for subrogated claims for a new digital portal.
Insurtech start-up Digital Fineprint has been chosen to take part in Accenture’s Fintech Innovation lab.
In the first weeks of 2017 two stories have really caught the imagination of the insurance claims community.
The personal lines market has been interesting during the past 12 months.
Helvetia Insurance is launching its own venture fund for investments in start-ups, with an aim of driving forward digitisation.
The availability of defamation cover in the US has driven the market in Europe, but claims are moving from libel to privacy.
The growth in online communications makes BT's strapline ‘It's good to talk' seem dated, but anyone who has had to lift a phone to unravel a burgeoning misunderstanding in an email can appreciate its spirit.
When people talk about innovation in the claims process I immediately think about our clients and their customers - and also about our staff, because innovation undoubtedly means different things to different people.
Digital marketing group Digital Animal plans to help insurers take back control of their spend and kick price comparison websites to the curb.
After sharing their views on 2016 last month, insurers and brokers make their predictions for the coming year. What do they think the highlights and lowlights will be over the next 12 months?
Many insurers are stuck trying to figure out how to get their digital initiatives off the ground and are overly focused on how to create the next Uber for their industry.
Many small and medium-sized enterprises are not sufficiently protected against the risks they are most concerned about - and brokers can help fix that.
The cyber threat to planes is bound to raise public fears, but the aviation industry operates in a way that minimises risks.
From e-signatures to smart capture, Alson Ong shares innovations insurers can use to retain tech-savvy, omnichannel and increasingly demanding customers.