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Boardroom video: Is the customer always right? – strengthening bonds and responding to policyholder needs post-lockdown
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The latest considerations for customer friendly service – what/has anything changed, and what must insurers realise as the key pillars to successful customer service?
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Building on excellence – how can you better your performance and what should you look to improve when your feedback is already positive?
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How to keep the customer well informed, updated on product changes and developments, and educated on the best solutions to match their needs
Panel:
- George Beattie, head of incubation underwriting, Beazley
- Jim Bruce, senior director, Salesforce
- Steve Dukes, COO, Confused
- Stephen Mendel, CEO and founder, Bought By Many
- Heather Smith, managing director, LV Retail
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Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@postonline.co.uk