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Boardroom video: Is the customer always right? – strengthening bonds and responding to policyholder needs post-lockdown

In this video sponsored by Salesforce and recorded as part of the Insurance Post Live Annual Conference 2021 an expert panel discuss:

  • The latest considerations for customer friendly service – what/has anything changed, and what must insurers realise as the key pillars to successful customer service?

  • Building on excellence – how can you better your performance and what should you look to improve when your feedback is already positive?

  • How to keep the customer well informed, updated on product changes and developments, and educated on the best solutions to match their needs


  • George Beattie, head of incubation underwriting, Beazley
  • Jim Bruce, senior director, Salesforce
  • Steve Dukes, COO, Confused
  • Stephen Mendel, CEO and founder, Bought By Many
  • Heather Smith, managing director, LV Retail
  • LinkedIn  
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