Webinar: Last chance to sign up to watch Allianz, Chaucer and WTW discuss how technology can help insurers meet customer expectations in the digital age


There has been a lot of discussion around digital acceleration over recent years, with the pandemic playing an undoubted role in escalating customer expectations as to how businesses engage and service them. Although often described as a “distressed purchase”, insurance is no different with policyholders used to Netflix and Amazon believing all sectors are equal when it comes to customer experience.

So whether it is buying/renewing/claiming on motor cover or watching the latest eight-part blockbuster drama, as far as consumers are concerned the journey should not be too dissimilar.

With this in mind, Insurance Post - in association with Guidewire and GFT – is hosting a live interactive webinar on Tuesday 10th May at 11am in which an expert panel will discuss how insurance companies can harness new technologies to level up and satisfy clients old and new.


Among the questions the panel will seek to answer are:

  • How have customer expectations changed; and what is the insurance sector doing to match and exceed them?
  • How is the ability of insurance companies to level up - and match – customer experiences in non-insurance sectors impacted by existing technology estates and processes?
  • What can be done to improve an insurance company’s agility when it comes to accelerating its digital capabilities?
  • By the same token, how can technologies like SaaS and Cloud help businesses better harness their data - and scale up to meet challenges such as claims events or lucrative business opportunities?
  • How can adopting technologies like SaaS and Cloud benefit a business when it comes to product innovation and use of data to personalize customer offerings/improve customer experience?
  • What advice would you give to an insurance business looking to begin its digital transformation journey starting today?
  • What will the insurance company of the future look like it terms of its technology stack - and what is the pathway to get there?


The panel taking part includes:

Ed Howkins, head of digital underwriting platform, Chaucer Group

Warren Pilkington, market development director, GFT

Rene Schoenauer, director, product marketing, Guidewire

Margaret Scott, head of claims strategy and customer experience, Allianz

Louise Smith, commercial lines data strategy and digital trading capability lead, WTW



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