Marketing
Questions raised by insurers’ lopsided AI investments
Editor’s View: Artificial intelligence is reshaping the way insurers operate, but Emma Ann Hughes wonders if a lopsided focus on investing in point of sale at the expense of the claims experience could raise eyebrows at the regulator and erode policyholder faith in the industry.
Penny Black’s Social Diary: Marketing humour and Guidewire’s shrimp salad
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences, and giving a thumbs up – or down – to the sector’s social media posts.
Saga CEO outlines plan to get back to peak trading
Saga Insurance CEO Lloyd East has told Insurance Post the business is pivoting to growth after securing the sale of Acromas, as well as the partnership with Ageas.
Access deal; Clearspeed’s work with 1st Central; Lockton’s risk lead
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Is the OIC portal a success after one million claims?
With one million claims submitted over four years at a cost of £47m to the insurance industry, Scott McGee asks: Has the Official Injury Claim portal been a success?
Throwback Thursday: RSA shake-up; Axa’s advert drive
Insurance Post’s Throwback Thursday steps back in time to March 1998 to remind you what was going on this week in insurance history when a shake-up was going on at RSA and Axa wanted recognition.
Admiral joins Build Back Better; PIB’s milestone; Lockton’s GM
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Penny Black’s Social Diary: Branko’s bite and Fitch’s potatoes
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences and giving a thumbs up – or down – to the sector’s social media posts.
Why PFAS is the greatest threat to insurance today
As “forever chemicals” become a growing focus of government regulation and a deluge of civil litigation, Emma Ann Hughes unpicks the potential impact of the manufacture and distribution of per and polyfluoroalkyl substances for the insurance industry.
What NatWest was doing while Amazon’s efforts crashed and burned
Editor’s View: At the end of 2022 all eyes were on Amazon’s Insurance Store, but Emma Ann Hughes observes perhaps more attention should have been paid to what NatWest was quietly doing with technology and financial services distribution.
Q&A: Risto Rossar, Insly
Risto Rossar, CEO and founder of Insly, zooms in on the insurtech’s latest artificial intelligence tool and highlights further AI use cases that will enable its next phase of growth and innovation.
Insurers Review of the Year 2024
Insurers share their highlights of 2024 and hopes for more economic stability, less regulatory tinkering and fewer storms in 2025.
Broker Review of the Year 2024
Brokers were pleased with M&A activity in 2024 but ticked off by disproportionate regulation, capacity exiting the market and artificial intelligence failing to live up to expectations.
Hiscox’s Wrigglesworth on how to evolve an insurer’s tech estate
View from the Top: Ian Wrigglesworth, chief technology officer at Hiscox UK, considers the challenge of designing a tech strategy in a fast-changing world.
AA raises concerns about comprehensive motor cover
The AA has called for comprehensive motor insurance policies that do not include windscreen cover to be renamed in order to avoid complaints from consumers that policies fall short of their expectations.
Diary of an Insurer: HDI Embedded’s Nelson Castellanos
Nelson Castellanos, chief partnerships officer for international at HDI Embedded, discusses factoring in different country’s needs to product development, explores embedded insurance options for the European telecommunications industry and loves the fact…
Von Mesterhazy appointed Allianz MD for specialty
Isabella Von Mesterhazy has been appointed managing director for Allianz UK’s specialty business, effective 1 December 2024
Greenwashing risks and the path to real progress
As the 2024 United Nations Climate Change Conference, also known as COP29, begins Damisola Sulaiman explores the unique greenwashing risks the insurance industry faces, how those risks can be mitigated and the challenges faced in proving sustainability…
Diary of an Insurer: NBS Underwriting’s Paul Bennett
The working week of Paul Bennett, underwriting director of NBS Underwriting, combines strategic meetings, underwriting decisions, and broker interactions with adding Hadron to his organisation's panel of insurers.
Bspoke’s Hood partnership; CFC’s European expansion; Pool Re’s head of underwriting
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Q&A: Ben Wooltorton, Cover-More Group
Ben Wooltorton, managing director of Zurich-owned Cover-More Group’s UK business, outlines the impact of the Consumer Duty and explains how he intends to increase the travel and speciality insurance provider’s number of partnerships.