Marketing
RSA’s Mandy Hunt on bringing through the next generation
Mandy Hunt, chief underwriting officer for commercial lines at RSA and chair of the Chartered Insurance Institute’s Society of Underwriting Professionals, looks at the challenges and actions needed to make insurance a career of choice and attract the…
Spotlight: Why personal lines brokers should make claims a USP
As the heart of the insurance experience, Steve Molloy, director of commercial sales at AX, argues claims offer real opportunities for forward-thinking brokers to steal a march on their rivals.
DLG business swerves watchdog censure over ‘thank truck’ parody ad
Breakdown cover provider Green Flag, part of Direct Line Group, has been cleared on two counts by the advertising watchdog after its 'colourful' language parody advert drew complaints.
Watch Marsh, Axa and Willis discuss how technology can help you keep up with the pace of change expected by today’s insurance customers?
Customer are more demanding and expectant than ever. Fuelled by the increased digitalization of their daily lives, consumers expect products and services that are both tailored to their needs and delivered at speed. And just because they bought something…
Spotlight: Digital culture – Claims - the genesis for digital transformation and cultural change
Tim Evershed speaks to insurers about whether there are any digital skills gaps in claims departments, and if so, how they can be filled
John Lewis home insurance ad pulled
John Lewis has pulled its controversial home insurance advert, which depicted a boy in a dress dancing around a house, following regulatory intervention.
Analysis: Saga's ICO fine provides cautionary tale on third-party marketer pitfalls
Saga was fined £225,000 by the Information Commissioner’s Office in September after it was found that its marketing partners had sent millions of nuisance emails, highlighting the pitfalls companies face chasing leads.
Briefing: John Lewis home insurance ad’s path of destruction
John Lewis' home insurance advert has caused a storm but the real eyesore is the reaction to it, argues Post news editor Jen Frost.
No ad budget for whiplash portal as insurers query signposting gaps
Insurers have queried signposting missteps around the whiplash portal as Post can reveal there is no advertising budget to raise awareness.
Breaking down barriers and smashing silos to become truly customer centric
Is it too difficult to imagine a world where the policyholder is front-and-centre of everything that an insurance company does?
British Insurance Awards 2021: Customer Care, Sustainability/CSR and Brand Management Awards
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
Aviva and LV join Ebay green parts push; Davies buys Asta; Marshmallow becomes latest UK insurtech unicorn; and Covea backs new pet insurance alternative Animor
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
All Clear acquires Insure & Go; Liberty supports WTW sustainability accreditation; PIB buys again; Zurich enters UK PMI market
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Q&A: Caroline Wagstaff, London Market Group
In her first interview since becoming interim CEO of the London Market Group, Caroline Wagstaff explains her route to the role, delivering for government, customers, and future talent as well as how she balances the demands of the market-wide body’s post…
Interview: Mark Wilson and Jamie Hay of Abacai
Abacai co-chairman and CEO Mark Wilson and fellow founder Jamie Hay caught up with Jonathan Swift to discuss how AI can help redefine customer experience and why claims are key to their success.
Pen's Nick Wright on the future of sales and marketing
The pandemic has accelerated the move to digital and remote engagement and forced many transactions online. Nick Wright, chief business development officer for Pen Underwriting, asks if insurance will ever return to good old fashioned face-to-face…
IGI sets up European subsidiary; Ardonagh establishes Irish data hub; Howden launches climate risk arm; Swiss Re backs BP EV trial
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
View from the Top video: Ecclesiastical MD Richard Coleman on new brand, new opportunities
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021, Ecclesiastical managing director Richard Coleman discusses how the insurer increased service scores and reinvigorated its brand during the pandemic.
Staysure acquires Rock, Esure joins forces with Minster Law, and Allianz invests in Heycar
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Insurance Post TV ESG special: Do customers care about how sustainable their insurer is? Featuring Allianz, Parhelion and We Are Guernsey
Today Insurance Post reveals the latest episode of its ‘magazine-style’ television show, which aims to get under the skin of some of the best read stories and articles that have appeared in print or online recently.
Analysis: The CMCs out of scope
When the Financial Conduct Authority took over claims management company regulation in 2019, it fired warning shots at the sector. Should the regulator’s remit be widened to cover those firms that don’t come under its surveillance?
Treasury Select Committee calls for fraudulent ads to be tackled in Online Safety Bill
The Treasury Select Committee has criticised the government for a “missed opportunity” to tackle fraudulent online adverts and prevent customers being scammed by fake financial products.
Motor insurtech Caura raises $4.2m and strikes deal with Jaguar Land Rover
App-based insurtech Caura has revealed that its motor insurance conversion rate from quote to purchase is two times the market average having raised $4.2m (£3.03m) to expand its offering, including a new B2B offering for car manufacturers starting with…
Lloyd’s head of culture and Dive In leader Pauline Miller moves to Dentsu
Pauline Miller, head of culture at Lloyd’s, is joining media and digital marketing communications business Dentsu International at the start of August.