Willis Towers Watson

Editor's comment: We'll meet again

As this issue lands our thoughts will be turning to the British Insurance Brokers’ Association Conference and its return to a face-to-face event in its traditional home of Manchester.

Intelligence: Getting FNOL right

Being the very first point of contact is the ultimate aim for insurers when it comes to motor claims but, as Martin Friel finds out, only a change in mindset to truly put the customer experience first is likely to achieve this.

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