Digital Insurance
Admiral’s online portal drives 'dramatic decrease' in contact centre use
Customers are logging into Admiral's online portal on a regular basis, leading to cost savings and a drop in contact centre use, a conference heard.
BHIB launches online freelancers brand Create Insurance
BHIB has rolled out Create Insurance an online offering targeting freelancers in the creative industries, from photographers to script writers.
Roundtable: Control your innovation destiny
Few disagree that the industry needs to innovate, but blue sky thinking is quickly clouded by conundrums around outsourcing, unwieldy legacy systems and the short-term need to turn a profit
Q&A: CII society chairs
Following recent changes to the Chartered Insurance Institute's societies, Post caught up with Sue McCall, chair of the Society of Claims Professionals, Kevin Hancock, chair of the Society of Insurance Broking and Philip Williams, non-executive director…
Duck Creek picks up $120m investment
Insurance software provider Duck Creek has raised $120m (£91.3m).
Roundtable: A customer-centric approach to the digital future
On the back of research into the shape of the future delivery of personal lines, Post held a roundtable, in association with EXL, with experts to investigate how ready organisations are to meet customer expectations as demand for cover evolves in the…
Trov and Lloyds release renters' insurance app
Insurtech Trov has launched an end-to-end digital renters' insurance application, in partnership with Halifax Home Insurance, part of Lloyds Banking Group.
Analysis: How worried should insurtechs be by TFL's Uber clampdown?
If Uber's appeal to keep its private hire operator’s licence in London fails then this may have an immediate impact on insurtechs such as Zego and Inshur, but experts are divided on whether the longer-term outlook is brighter for them.
How to take advantage of digital innovation as an MGA
At a time when managing general agents are performing strongly, working hard to stay profitable and maintain growth, the question of how to make best use of the latest tools is more important than ever
Blog: Are insurers effectively engaging with SMEs?
The SME market represents a major area of growth for insurers but Sara Costantini, managing director of Crif Decision Solutions, asks what providers are doing to capitalise on this opportunity?
UK finally living up to potential as Applied Systems’ fastest growing market
Applied Systems is poised to double the number of UK brokers on its Epic platform, with its international boss claiming it still has some way to go to fulfil its potential, having signed up only a fifth of those “ripe for change”.
Google powered products a 'no brainer': Applied Systems CEO
Applied Systems sees the UK as “research and development lab” for new technology and ideas following its success incorporating front end quote and buy into its Epic platform in the territory.
Top 100 UK Insurers 2019: AM Best Commentary - Insurers well placed to withstand strong headwinds
The 100 largest UK-regulated insurers, ranked by non-life gross premium written, reported a combined underwriting profit in 2018, compared to a loss in 2017. Catherine Thomas, senior director of analytics in London at AM Best, explains how they achieved…
Special report: The future of claims in commercial broking: Expert view
Technology and staff investment are key to delivering great commercial claims service. Insurers must show the way in embracing future claims innovation, as well as their in-house capabilities and expertise, writes Victoria Keating, claims relationship…
LM Tom to be wound down ahead of Lloyd's future blueprint publication
The London Market Target Operating Model is to be wound down and its work to be continued as part of the Future at Lloyd’s market modernisation drive.
Digital Fineprint closes $4m funding round, with insurtech Cuvva tipped to raise next
Digital Fineprint has become the latest UK-based insurtech to announce a significant fund raising round after unveiling a $4m (£3.2m) investment at Insurtech Connect in Las Vegas today.
Insurtech Inshare targets SMEs to corporates with peer-to-peer launch
Insurtech Inshare is seeking to bring peer-to-peer risk and insurance management to the commercial community as it gears up to launch ahead of the Insurtech Connect event in Las Vegas next week.
Insurance Technology Summit Q&A: Equinix global head of insurance James Maudslay
Ahead of the Post Insurance Technology Summit, Post editor Stephanie Denton sat down with Equinix global head of insurance James Maudslay to discuss the role inter connection and ecosystems play in giving insurers a digital edge.
Insurance Technology Summit Q&A: Crowe partner Daniel Bruce
Ahead of the Post Insurance Technology Summit content director Jonathan Swift sat down with Crowe partner Daniel Bruce to discuss the difficult questions insurers need to ask themselves before undertaking digital innovation projects, and why they need to…
Special Report: The future of personal lines insurance: Expert view
The insurance industry needs to understand the demands of its future customers if it is to satisfy their expectations. EXL’s head of UK and Europe and SVP Insurance, Nigel Edwards explains how smarter insurers will adopt personalisation and a…
Special Report: The future of personal lines insurance
Retail insurance customers are changing, with a growing opinion that those born after 2000 will have very different expectations than those over twice their age because they are digital natives. Sam Barrett explores what the industry needs to do to…
Spotlight: SME market: Where do the biggest opportunities lie for brokers in the SME market?
There seems to be a significant number of drivers for change in the SME market, which begs the question how the relationship between brokers and these clients will change. Edward Murray looks at the opportunities available for intermediaries to remain as…
Blog: The digital claims manager – a flash in the pan, or sign of progress
As Allianz appoints a digital claims propositions manager, Post content director Jonathan Swift mulls whether this is part of a sustainable trend - or a short lived attempt by insurers to give the impression they are doing something to transform their…
Allianz creates digital claims role
Allianz Insurance has appointed Shelley Hughes to the newly created role of digital claims propositions manager.