Digital Insurance
Webinar: Watch Ageas, Abacai and WNS discuss how insurance providers can unlock the power of ‘smart data’
In a post-pandemic digital economy, success in the insurance sector largely depends on an ability to offer an omni-channel experience for its customers built around their actual needs and requirements.
Content Director's comment: Has Amazon missed its prime time with price comparison offering?
One of the biggest stories of the last month was Amazon’s first foray into mainstream personal lines insurance in the UK.
Interview: Gary Duggan, Tesco Underwriting
Tesco Underwriting CEO Gary Duggan sat down with Pamela Kokoszka to discuss the Ageas buyout, the plans for the business, meeting customer expectations, and his passion for improving diversity within the insurance industry.
Webinar: Watch Aviva, First Central, Markel and Salesforce discuss the CX lessons every insurer should know
In a fast-changing market, insurers cannot afford to stand still. Covid accelerated the move to digital channels. Now cost of living pressures are adding to consumer demand for ever more competitive deals, outstanding service and a seamless customer…
Blog: Evolution, not revolution, is the way forward for insurtech
With seven in 10 digital projects not delivering on what they promise, it’s time to step back and take a more measured approach to digital innovation, argues André Symes, co-CEO of Genasys.
Blog: Don’t make your customers pay for your bad technology solutions
Across the insurance world, it’s often the end customer who’s left paying the price for a firm's failed attempts at digital innovation. Craig Olivier, Co-CEO of Genasys Technologies, explains how to stop this from happening.
Intelligence: Should the insurance sector get wedded to embedded to close protection gaps?
Embedded insurance is receiving some hype, with claims that it could help bolster the industry by closing the protection gap while simultaneously creating the potential for lower-cost distribution. Frances Stebbing looks at whether this is really the…
Blockchain and insurance: Is there still life in this tech solution after B3i entered into insolvency?
Blockchain was touted as the technology that could revolutionise the insurance and reinsurance industry. Yet, in July, the high-profile blockchain consortium B3i entered insolvency after it failed to raise funding. Martin Friel explores what went wrong,…
Axa's Tara Foley: Moja is already attracting younger customers than other brands
During its first month of trading Axa’s new digital start-up Moja has attracted customers that are on average a decade younger than its other brands, Insurance Post can reveal.
Briefing: Going Blanc again - Lemonade and Trov, a tale of two US insurtech pacesetters and their different paths to the UK
With Lemonade entering the UK market this week in partnership with Aviva, Jonathan Swift reflects on the similarities between its push and that of Trov in 2016. Not least the role of Amanda Blanc.
The European Insurance Technology Awards are open for entries
Entries are open for the The European Insurance Technology Awards which are hosted by Insurance Post in partnership with sister Inforpro Digital brand L’Argus de l’assurance
Spotlight: Removing the friction from payments
The payment process in insurance has been a point of friction for customers throughout their digital journeys. With recent regulation changes pointing insurers towards a customer-centric future, Pádraig Floyd asks what steps can insurers take to rectify…
Spotlight: Payments - The competitive difference in digital adoption
Digital adoption has been a key focus for the insurance industry in recent years. Vincent Belloc explains why regulation changes mean insurers need to double down on these efforts to develop more customer-centric experiences while keeping privacy a top…
Trade Voice: LMA’s Sheila Cameron explains why the Data Council's digital drive is a breakthrough for the industry
Sheila Cameron, CEO of the Lloyd’s Market Association and chair of the London Market Group’s Data Council, reflects on the efforts to foster digital trading in the London market and what the industry stands to gain from leaving analogue processes in the…
Upcoming webinar: Watch Scor and Ms Amlin discuss how operational automation can increase efficiency and boost profitability
Insurance organisations today are under more scrutiny than ever from auditors and stakeholders alike. In response, many continue to shift their efforts from the digital transformation of front-end functions to driving higher levels of efficiency and…
Gallagher partners with Novidea; Zego teams up with QBE; Markerstudy appoints head of fraud
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Digital Bar Quarterly: The future for embedded insurance – an opportunity to enrich the customer experience
As the Financial Conduct Authority pricing reforms start to bite, insurers need to rethink their customer retention and acquisition strategies. Dan Martin, Altus consultant, outlines how embedded insurance offers them a chance to form deeper…
Webinar: Watch Lloyd’s, WTW and Apollo discuss the future growth of the London insurance market on the global stage
In an ever-changing world where globalisation brings new challenges and competition, Lloyd’s and London market insurance companies must remain vigilant and maintain high standards in the way they govern their companies and look to innovate.
CFC's Pat Brice on how customer service is too often forgotten as commercial and specialty providers digitalise
Pat Brice, distribution director at CFC Underwriting, says that although digitisation among commercial insurance providers is happening at a rapid pace, delivering a frictionless experience for brokers, customers too often fall by the wayside.
Next Gen PPL platform must overcome data standards roadblocks to protect dominant London market role
Lloyd’s and London market electronic placement platform PPL has been warned market participants could turn to alternative solutions if their needs aren't met following delays to its next generation platform, now set for launch in 2023.
Shortlist for 2022 Insurance Post Claims and Fraud Awards revealed
The shortlist is now out for the 2022 Insurance Post Claims and Fraud Awards.
Q&A: Waseem Malik, Aviva
Recently appointed chief claims officer at Aviva, Waseem Malik caught up with Post to chat about his move from Axa, the simplification and digitalisation of claims function at Aviva, and the impact of inflation and the supply chain shortage crisis.
British Insurance Awards 2022: General Insurer of the Year - Zurich Insurance
Heralded for delivering great service and results, Zurich was crowned General Insurer of the Year.
British Insurance Awards 2022: Personal Lines Insurer of the Year - Ageas UK
Ageas UK’s strategy has brought sharp focus to its heartland personal lines business in its vision is to become smarter, faster and more affordable.