Upcoming webinar: Digital claims – the final frontier
Within insurance, claims represent the ‘moment of truth’ for customers during their time of need. Digital claims could be the last big hurrah for insurers as they strive to improve combined ratios, gain a competitive edge, and improve the customer journey.
However, ‘straight through claims’ has been talked about for a decade but has yet to become a reality for many insurers. So, what is holding back insurers from mining that last pot of gold?
In this webinar on Tuesday 28 September at 11am, brought to you by Insurance Post in association with Sas, an expert panel will discuss the factors which are reshaping the claims landscape, the benefits of embracing digital claims and how existing barriers to change can be overcome.
Topics to be discussed include:
- What is the current state of play when it comes to digital claims?
- How are insurers approaching the need to reduce claims costs?
- What strategies can insurers take to ensure analytics and decision automation becomes a reality within claims?
- What specific technologies are available to build these capabilities and reduce costs?
- How can claims transformation bring siloed teams across customer experience, IT and claims together to create an integrated strategy?
- How will the MOJ policy changes affect claims processing?
- If insurers significantly automate more low value claims, what impact will taking away that handling experience have on less senior claims employees and on the overall business?
- Gaining a competitive edge in a crowded market.
Moderator:
Jonathan Swift, Director of content, Insurance Post
Speakers:
- Ross Hallifax, Affinity Director, Markerstudy
- Paul Ridge, Head of Insurance, Sas UK & Ireland
- Amy Brettell, Head of customer, Zurich
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims & Fraud
Spotlight: Insurance Fraud
Insurance Post’s 2024 Fraud survey found that opportunistic claims fraud, organised claims fraud, application fraud and identity fraud have all risen in the past 12 months.
Video Q&A: Out of Pocket Expense Experts’ Legia and Lukas Oswald
In the latest Insurance Post video Legia Oswald, founder & CEO, and Lukas Oswald, co-founder & COO, explain how their business Out of Pocket Expense Experts (OOPE) aims to address specific pain points experienced with property claims.
Hot works – how not to get burned
Risk improvement can boost an insurer’s bottom line and help customers avoid damaging and disruptive incidents. However, RiskSTOP’s Lisa Beaton finds underwriters’ risk requirements are not always valued, and that one intervention presents a particular challenge
AI adoption is ‘running before walking’ for Charles Taylor InsurTech clients
Charles Taylor InsurTech’s mature clients are not ready to embrace artificial intelligence (AI), according to CEO Arjun Ramdas.
Roundtable: Staying ahead of insurance fraud
At a recent roundtable event, sponsored by LexisNexis Risk Solutions, an expert panel discussed the trends insurers are seeing around fraud, and the solutions firms are deploying to keep up with the increasingly sophisticated criminal activity being detected from application to claims stage.
Post Claims Club Podcast: Shift Technology’s George Robbins
In the first of a series of interviews with key figures in the claims space, Post content director Jonathan Swift caught up with Shift Technology’s new head of UK markets George Robbins.
Better motor claims are no accident
As motor insurers reassess their claims offering in light of Consumer Duty, better accident management provision offers a clear route to improved efficiency and customer service, says Steve Molloy, director of commercial sales, AX Motor Assist.
Digital claims: closing the loop from FNOL to settlement
Technology is transforming the ease and efficiency of the insurance claims process. But there’s still a balance to be found between light touch and human touch. Saxon East reports.