Watch Marsh, Axa and Willis discuss how technology can help you keep up with the pace of change expected by today’s insurance customers?


Customer are more demanding and expectant than ever. Fuelled by the increased digitalization of their daily lives, consumers expect products and services that are both tailored to their needs and delivered at speed. And just because they bought something last year, it should no longer be considered a certainty that will repeat 12 months on.

And this is as true with insurance, as it is with everything else. The big question is are insurers ready, flexible and agile enough to satisfy these people’s demands and expectation when it comes to their motor, home, pet and travel insurance?

Against this backdrop, Insurance Post would like to invite you watch an interactive webinar at 14:00 on Tuesday 30th November in which an expert panel will look at what insurance companies are doing to match and indeed exceed customer expectations in the digital first age, where loyalty and favour is no longer won by doing as little as possible and hoping policyholders renew out of inertia.


Kyle Blair, director – global insurance, Hyland

Adam Kemmis Betty UK & Ireland digital leader, Marsh

Declan Murray, business partner – marketing, Willis Towers Watson Networks

Carlo Nebuloni, chief data officer, Axa UK and Ireland


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