Video Q&A: Smartnumbers’ Tim Burton on ghost broking, synthetic IDs and the growing threat of AI in fraud

 

In the latest Insurance Post video we caught up with Tim Burton, chief product and success officer at Smartnumbers, to discuss the need to move to proactive – rather than reactive – fraud detection.

Speaking to Insurance Post deputy editor Scott McGee, Burton discussed how fraudsters target different touchpoints in the policy journey from acquisition to MTAs to claims.

He expanded on how the introduction of AI meant insurers need to be more alive to manipulation; and how criminals are using this technology to exploit where they believe the greatest vulnerabilities lie.

The pair also discussed how to improve authentication checks so they cannot be compromised and exploited; and how insurers can seek to stay ahead of everyone from criminal organisations to the more opportunistic fraudsters.

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