The countdown has started for you to get entries in for the inaugural 2024 British Insurance Technology Awards (BITAs).
Analysis: Fiona Nicolson examines what it takes to create a transformation roadmap for the insurance industry that will deliver digital-first, real-time, personalised customer experiences for policyholders.
Forget about products – Felix Schachter, insurance advisory leader at Tata Consultancy Services, says you need to focus on your customers and the value you can offer them to stay relevant in today’s rapidly evolving insurance market.
Although retiring claims handlers’ knowledge and experience is irreplaceable, Darran Simons, key account management partner of FICO, reckons technology means it is not irreplaceable.
With large insurers and mainstream players pulling out of certain lines in 2023, and products reverting to the core areas, MGA chiefs plan to continue to step up and fill that gap in 2024.
Looking back at 2023, law firms and claims professionals reflect on how double digit inflation hit the sector and look forward to artificial intelligence speeding-up administration in 2024.
Insurance Post can reveal that Insurtech UK is an official partner of the inaugural 2024 British Insurance Technology Awards.
View from the top: Vipul Chhabra, chief data and underwriting officer at Domestic & General, looks at how underwriters are using data in new ways.
The category winners in the Chartis Insurtech Excellence Awards have been announced.
Content Director’s View: A decade ago insurers got very excited about digitalisation; so much so they put it in special silos and created a culture of them versus us. Jonathan Swift asks what lessons might have been learned as they embark on similar…
Principal Insurance has revealed how it has deployed Xdroid’s artificial intelligence powered solution to report on all speech, email and chat interactions to improve customer outcomes.
Bijal Patel, co-founder of Aurora, explains how the MGA is leading the way in taking a data science approach to underwriting and what skills insurers need to develop.
Joe Stephenson, director of digital intelligence at insurtech Intertel, on the future of insurance fraud and how holograms in the courtroom could help catch more criminals.
Insurers that don’t share claims data with the wider market risk being “left behind”, LexisNexis Risk Solutions’ James Burton has told Insurance Post.
Jason Richards, CEO of Swiss Re in the UK and Ireland, on why having colleagues back in the office is essential for the insurance ecosystem, and why carriers needs to shout about what the industry does to attract fresh talent.
Today, Insurance Post is delighted to announce the winners of 2023 European Insurance Technology Awards.
Customer satisfaction in general insurance providers over the last 12 months has plummeted at the fastest rate since 2008, according to the latest Institute of Customer Service report.
The shortlist has been decided and now Insurance Post readers can vote to decide the winners of the European Insurance Technology Awards 2023.
Instanda has recruited former Hiscox group CEO Bronek Masojada, pictured, as an adviser as it looks to build on its existing client heartland of MGAs and start-ups to win over more mainstream insurers too.
The deadline for The European Insurance Technology Awards is fast approaching.
Insurers have been urged to review their data practices and ensure data is coming from “official or trusted” sources, as research suggests nearly half of data scientists are left stuck with untrustworthy data.