Data analytics

RSA's James Gearey on finding the right balance

After a 10-year break from general insurance, James Gearey, managing director of commercial risk solutions at RSA, finds the industry has moved on a lot but still needs to work on responsiveness and communications with customers.

Blog: Claims handlers vs robots

Steve Grieve, chief information officer at Claims Consortium Group, explores whether machines really can take over from humans in a claims environment.

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