Data analytics

Better motor claims are no accident

As motor insurers reassess their claims offering in light of Consumer Duty, better accident management provision offers a clear route to improved efficiency and customer service, says Steve Molloy, director of commercial sales, AX Motor Assist.

Q&A: Richard Clarkson, WTW

Richard Clarkson, global market leader, global specialty for insurance consulting and technology at WTW, explains how the business is working to help global specialty carriers reduce costs across underwriting, trading, and technical actuarial processes.

Tackling turbulence for pet insurers

The pet insurance market is not short on options - the issue consumers have is understanding the many different choices. With better data though Sara Costantini, CRIF’s regional director for the UK and Ireland, suggests insurers would be better equipped…

How insurers should navigate supply chain disruption

With supply chain disruption continuing, Bill Bradshaw, operations senior vice president for London operations at FM Global­, says companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.

Using AI to monitor claim health

Wayne Calderbank, group data and performance director at Claims Consortium Group, says artificial intelligence is enabling the monitoring of sentiment within the claims journey and ensuring potential problems can be identified and addressed.

How to win the war for insurance talent

Iffi Wahla, CEO and co-founder at global hiring platform Edge, looks at the recruiting challenges facing insurance firms today, the impact this is having on the industry, and how firms can better bolster their ranks.

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