Data analytics

Interview: Simon Walker, 1st Central

It’s been 10 years since motor broker 1st Central launched in the UK, with policies sold exclusively over the phone or the internet. Simon Walker, who became CEO of parent company First Central Group in January, expects online giants like Amazon or…

Analysis: Back to the insurance future

The starting question had far reaching implications: “In 2030, what will the world need protecting from?” To answer that, five cross-industry teams explored the issues involved in an industry innovation challenge.

Blog: What Cambridge Analytica means for AI in claims

Insurers and lawyers trying to automate claims through artificial intelligence must be careful not to violate ethical boundaries, explains Andrew Dunkley, head of analytics at BLM, pointing to the Cambridge Analytica scandal as a warning sign.

Blog: Value your complaints

Artificial intelligence can spot dissatisfaction trends but only good complaint handling will help insurers get value out of those insights, explains Mark Parnaby, managing director of Cynergie, a Davies company.

Blog: Video killed underinsurance

The technology that can radically change household insurance has nothing to do with smart home devices, argues Charlotte Halkett, managing director of insurance product at Buzzvault, who bets on video surveys.

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