Insurers building the new claims portal must be careful not to force clients down a path they don’t wish to go argues Minster Law director of claims Marcus Taylor, who points to public concerns over technology as a major obstacle to overcome
Keen not to be lumped in with the insurtech movement, new managing general agent C-Quence is ready to launch in Q3 backed by Primary and Arch. Its CEO Jacqueline McNamee and chief information officer Elliot Biggs outline to Jonathan Swift why data, a…
There might be disagreement as to how large the gap is between the resources committed to combatting commercial fraud when compared to personal lines – underlined by the recent Post/Crif research. But, there is at least some consensus around a lack of…
Closing the gap between the commercial and personal lines insurance sectors in the battle against fraud is a growing priority. Sara Costantini, director at Crif Decision Solutions, looks at what can be done now and where might the future priorities lie.
Ecclesiastical claims director David Bonehill was awarded the Achievement Award at the eighth Post Claims Awards. As technology is transforming claims, he predicts tech giants will enter the market, probably in the motor or home arena.
Southern cut his teeth in a sales role at the AA, now he is compliance monitoring officer at Insure the Box
Some might have already labelled it a failure but open banking will continue to evolve and insurers should sit up and take notice. That is the view of The Marketing Eye's Neil Edwards, who believes these platforms could eliminate form filling and make…
Brokers should value the many in-depth questions asked by underwriters, writes Cecile Fresneau, executive director of the UK insurance division at QBE Insurance.
Managing general agents are facing a capacity crunch and the 'decile 10' initiative by Lloyd's to remove underperforming business is increasing pressure, explains Chris Hardcastle, managing director of Capsicum Delegated Authority.
Two years ago, when I told my friends that I got a job as an insurance journalist, they were baffled. They still are.
Insurers are going to focus more on offering an end-to-end service to brokers, predicts LV Broker's managing director Mike Crane, explaining how both professions can adapt to new technology and customer expectations.
Issues around the likes of data sovereignty have meant that predictive modelling has traditionally been managed internally. However, xx xx argues that this is more costly and makes businesses less agile, especially when major insurable events happen
Claims has not received as much attention as many front-end processes when it comes to investment, even though it is the moment of truth on which long-term policyholder loyalty can be built
GDPR is driving a surge in the European cyber insurance market, explains Mark Camillo, head of cyber for Europe, Middle East and Africa at AIG.
Norwegian insurtech start-up Cloud Insurance is looking to establish an office in London in 2019 as it prepares for a funding round to help it grow the business.
Directors and officers are coming under ever closer scrutiny as pressure is mounting to comply with gender, cyber and environmental requirements, explains Catherina MacCabe, head of the International Management Liability focus group at Beazley.
The challenges of bringing Lloyd’s trading into the 21st century
Outdated static rating factors and underwriting losses mean the marine market is ripe for disruption. Technology, including, blockchain is set to shake up the sector.
It’s been 10 years since motor broker 1st Central launched in the UK, with policies sold exclusively over the phone or the internet. Simon Walker, who became CEO of parent company First Central Group in January, expects online giants like Amazon or…
The starting question had far reaching implications: “In 2030, what will the world need protecting from?” To answer that, five cross-industry teams explored the issues involved in an industry innovation challenge.
Tactical litigation is costly, underhand and rife within the technology sector, writes Tom Dixon, head of technology for Hiscox UK and Ireland, explaining how to help policyholders avoid it.
The terms commercial lines and digital aren't often spoken together - is the problem that the industry doesn't talk about it or is it really not happening in the market?