Sue Jones, head of GI fraud strategy at LV, explains how fraud became an industry focus.
The data revolution will lead to a shift in the very business model of insurance, warns Rob Cushen, digital leader at Virtusa.
The president of the Federation of European Risk Managers Associations has voiced members' feelings of dissatisfaction that their insurers are not keeping up with the fourth industrial revolution.
Cyber risk has reached the top of the corporate agenda as the implementation date of the General Data Protection Regulation draws nearer.
Joe Grogan, CEO of corporate division at Marsh, says the insurance offering for mid-market firms is too disjointed and complex.
Today is the last day of consultation on the General Data Protection Regulation.
Hit by a negative discount rate, the top 100 UK insurers reported a combined underwriting loss last year. What other challenges has the market faced?
Lloyd’s of London is again proving its appetite for development
Faced with events that cascade from one risk class to others, insurers need to review their underwriting strategies.
A positive customer experience is never more important than at the point of claim. James Roberts, business development director for insurance at Europcar UK, explains how following best practice in replacement car hire can create this.
After a 10-year break from general insurance, James Gearey, managing director of commercial risk solutions at RSA, finds the industry has moved on a lot but still needs to work on responsiveness and communications with customers.
The third Claims Club meet in 2017 focused on getting claims right through communication and customer service. Terry Renouf, consultant at BLM, explains.
Legacy systems and industry culture are preventing incumbents insurers from innovating, writes Jane Disney, financial services industry value engineer at SAP, urging the sector to rethink itself as support services.
Fadata is planning to expand its presence in the European insurance market following on from its acquisition of Munich-based insurance technology specialist Impeo.
An industry anti-fraud database will now include details of travel claims.
I often find myself targeted by banner ads ranging from pizza takeaways, to – inexplicably - elderly toilet aids.
Steve Grieve, chief information officer at Claims Consortium Group, explores whether machines really can take over from humans in a claims environment.
Concerns have been raised in the industry over grey areas regarding the implementation of the General Data Protection Regulation.
Sara Costantini, director at Crif Decision Solutions, discusses with Post commissioning editor Cecile Brisson how data could revolutionise the pet insurance market.
The Blockchain Insurance Industry Initiative, B3i, will begin market beta-testing of its reinsurance blockchain prototype for reinsurance transactions.
The JRW Group has rebranded as Ripe, as the business seeks to expand into further niche lines.
Insurers offering cyber policies may see themselves having to adjust the wording of their cyber policies as the General Data Protection Regulation comes into effect.
CFC Underwriting has launched a dark web monitoring tool for its cyber insurance policyholders.
Home and motor insurers are facing an estimated bill of £100m due to not being able to contact historic customers after the General Data Protection Regulation comes into effect next year.