Data analytics
Blog: LV's Sue Jones on her fraud-fighting career
Sue Jones, head of GI fraud strategy at LV, explains how fraud became an industry focus.
Blog: The three ways data will change insurance
The data revolution will lead to a shift in the very business model of insurance, warns Rob Cushen, digital leader at Virtusa.
FERMA 2017: Risk managers ‘frustrated’ that insurance isn’t evolving fast enough
The president of the Federation of European Risk Managers Associations has voiced members' feelings of dissatisfaction that their insurers are not keeping up with the fourth industrial revolution.
Cyber risk tops corporate risk agenda in preparation for GDPR
Cyber risk has reached the top of the corporate agenda as the implementation date of the General Data Protection Regulation draws nearer.
Marsh's Joe Grogan on catering for the mid-market
Joe Grogan, CEO of corporate division at Marsh, says the insurance offering for mid-market firms is too disjointed and complex.
Last day for ICO's GDPR consultation
Today is the last day of consultation on the General Data Protection Regulation.
Top UK insurers 2017: AM Best commentary: The uncertainty principle
Hit by a negative discount rate, the top 100 UK insurers reported a combined underwriting loss last year. What other challenges has the market faced?
Analysis: Modernising the market: how Lloyd’s of London is grappling with the task
Lloyd’s of London is again proving its appetite for development
Analysis: Connected risks require joined-up thinking
Faced with events that cascade from one risk class to others, insurers need to review their underwriting strategies.
Spotlight: Vehicle hire: What is best practice for today’s insurance market?
A positive customer experience is never more important than at the point of claim. James Roberts, business development director for insurance at Europcar UK, explains how following best practice in replacement car hire can create this.
RSA's James Gearey on finding the right balance
After a 10-year break from general insurance, James Gearey, managing director of commercial risk solutions at RSA, finds the industry has moved on a lot but still needs to work on responsiveness and communications with customers.
Claims Club Blog: Communication, flexibility and empathy, the keys to claims success
The third Claims Club meet in 2017 focused on getting claims right through communication and customer service. Terry Renouf, consultant at BLM, explains.
Blog: Barriers to disruption and how to hurdle them
Legacy systems and industry culture are preventing incumbents insurers from innovating, writes Jane Disney, financial services industry value engineer at SAP, urging the sector to rethink itself as support services.
Fadata to make more acquisitions as it looks to further penetrate Africa and Europe
Fadata is planning to expand its presence in the European insurance market following on from its acquisition of Munich-based insurance technology specialist Impeo.
Travel claims added to CUE to tackle rising fraud
An industry anti-fraud database will now include details of travel claims.
This Week in Post: A new world of data awaits
I often find myself targeted by banner ads ranging from pizza takeaways, to – inexplicably - elderly toilet aids.
Blog: Claims handlers vs robots
Steve Grieve, chief information officer at Claims Consortium Group, explores whether machines really can take over from humans in a claims environment.
Insurers prepare to tackle grey areas of GDPR as consultation opens
Concerns have been raised in the industry over grey areas regarding the implementation of the General Data Protection Regulation.
Video: Crif's Sara Costantini on data's impact on pet insurance
Sara Costantini, director at Crif Decision Solutions, discusses with Post commissioning editor Cecile Brisson how data could revolutionise the pet insurance market.
Global firms launch blockchain prototype for reinsurance transactions
The Blockchain Insurance Industry Initiative, B3i, will begin market beta-testing of its reinsurance blockchain prototype for reinsurance transactions.
JRW Group eyes expansion as it rebrands as Ripe
The JRW Group has rebranded as Ripe, as the business seeks to expand into further niche lines.
Insurers may be forced to re-write cyber policies in preparation for GDPR
Insurers offering cyber policies may see themselves having to adjust the wording of their cyber policies as the General Data Protection Regulation comes into effect.
CFC Underwriting introduces dark web monitoring tool
CFC Underwriting has launched a dark web monitoring tool for its cyber insurance policyholders.
Home and motor insurers face £100m bill from GDPR
Home and motor insurers are facing an estimated bill of £100m due to not being able to contact historic customers after the General Data Protection Regulation comes into effect next year.