Data analytics
Video Q&A: Insurants’ Ben Platts on the benefits of document ingestion
Ben Platts, Insurants’ chief operating officer, spoke with Insurance Post content director Jonathan Swift about the challenges insurance companies face in comparing and extracting data in policy documents.
Four ways to boost motor insurer’s profits
Insurance Post gathered a group of personal lines experts to discuss what it will take to make motor insurance more profitable for providers and appreciated by policyholders.
Deadline to enter British Insurance Technology Awards fast approaching
The countdown has started for you to get entries in for the inaugural 2024 British Insurance Technology Awards (BITAs).
Amazon, Google, Tesla … is there a tech giant insurance cannot repel?
Content Director’s View: Following the quick and relatively painless death of the Amazon Insurance Store, Jonathan Swift reflects on why UK policyholders are often resistant to the charms of brands they would otherwise trust when it comes to buying…
How Gwyneth Paltrow’s ski crash case has affected winter sports cover
With winter sports season in full swing, Aamina Zafar examines how the case against the A-list Hollywood actress highlighted the need for appropriate cover and training for claims handlers receiving calls from those who may have forgotten slope etiquette…
Insurers’ data swamps need dredging to win the data arms race
Insurers need to sort out their data swamps by creating data lake houses or risk being left behind in the “data arms race”, experts have warned.
Reshaping insurance’s IT roadmap for digitally savvy customers
Analysis: Fiona Nicolson examines what it takes to create a transformation roadmap for the insurance industry that will deliver digital-first, real-time, personalised customer experiences for policyholders.
Are you ready for commoditised insurance’s slow death to speed up?
Forget about products – Felix Schachter, insurance advisory leader at Tata Consultancy Services, says you need to focus on your customers and the value you can offer them to stay relevant in today’s rapidly evolving insurance market.
Preparing for claims brain drain
Although retiring claims handlers’ knowledge and experience is irreplaceable, Darran Simons, key account management partner of FICO, reckons technology means it is not irreplaceable.
MGA Review of the Year 2023
With large insurers and mainstream players pulling out of certain lines in 2023, and products reverting to the core areas, MGA chiefs plan to continue to step up and fill that gap in 2024.
Claims and Legal Review of the Year 2023
Looking back at 2023, law firms and claims professionals reflect on how double digit inflation hit the sector and look forward to artificial intelligence speeding-up administration in 2024.
Insurtech UK partners with Post for British Insurance Technology Awards
Insurance Post can reveal that Insurtech UK is an official partner of the inaugural 2024 British Insurance Technology Awards.
D&G’s Chhabra on transforming insurance through data utilisation
View from the top: Vipul Chhabra, chief data and underwriting officer at Domestic & General, looks at how underwriters are using data in new ways.
Insurtech Excellence Award winners 2023 unveiled
The category winners in the Chartis Insurtech Excellence Awards have been announced.
Have insurers learned from digital missteps as they grapple with AI?
Content Director’s View: A decade ago insurers got very excited about digitalisation; so much so they put it in special silos and created a culture of them versus us. Jonathan Swift asks what lessons might have been learned as they embark on similar…
Principal on how AI is spotting vulnerable customers
Principal Insurance has revealed how it has deployed Xdroid’s artificial intelligence powered solution to report on all speech, email and chat interactions to improve customer outcomes.
How AI is transforming Aurora’s underwriting
Bijal Patel, co-founder of Aurora, explains how the MGA is leading the way in taking a data science approach to underwriting and what skills insurers need to develop.
How holograms and synthetic IDs are transforming fraud
Joe Stephenson, director of digital intelligence at insurtech Intertel, on the future of insurance fraud and how holograms in the courtroom could help catch more criminals.
Insurers risk being ‘left behind’ if they don’t share data
Insurers that don’t share claims data with the wider market risk being “left behind”, LexisNexis Risk Solutions’ James Burton has told Insurance Post.
Big Interview: Swiss Re CEO Jason Richards
Jason Richards, CEO of Swiss Re in the UK and Ireland, on why having colleagues back in the office is essential for the insurance ecosystem, and why carriers needs to shout about what the industry does to attract fresh talent.
2023 European Insurance Technology Awards winners revealed
Today, Insurance Post is delighted to announce the winners of 2023 European Insurance Technology Awards.