Artificial intelligence can spot dissatisfaction trends but only good complaint handling will help insurers get value out of those insights, explains Mark Parnaby, managing director of Cynergie, a Davies company.
Insurers need to make sure their rehabilitation providers comply with the General Data Protection Regulation. Anthony Eeles, chief digital and information officer at HCML, shares his checklist to reduce risks of a £20m fine.
There needs to be a significant shift in how cyber risk is understood and managed to help boards have a more accurate view of potential losses, as well as opportunities. Robert Vescio, chief analytics officer, SSIC, explains how using five peril…
City Minister John Glen is confident the new UK framework for insurance linked securities will help the market grow.
Cyber insurers can gain market share by differentiating their products. Benedict McKenna, vice-president and London operations claims manager at FM Global, explains how.
Mark Collins is to replace Robin Challand as chief information officer at Ageas following Challand’s appointment as claims director at the company in January of this year.
The technology that can radically change household insurance has nothing to do with smart home devices, argues Charlotte Halkett, managing director of insurance product at Buzzvault, who bets on video surveys.
Esure has been able to grow its motor book substantially over the past three years as a result of a more relaxed risk appetite.
Ashton West OBE is to retire as CEO and executive director of the Motor Insurers’ Bureau, being replaced by former QBE group chief claims officer Dominic Clayden.
China-backed hackers have the technical capabilities to cause insurers extensive losses, a consultant warned.
Claims adjusters need to embrace automation but it's their human touch that will win - or lose - customers, explains Steve Agutter, head of claims at AIG International.
Insurance Post has launched its 2018 UK Broker Survey and we need your input on the key issues facing the industry.
“We have no doubt that we have missed some Fords and included some Tinchers. But who ends up a Ford and who ends up a Tincher is not pre-determined.”
Exclusive: Buzzvault Insurance has entered a five year strategic partnership with Munich Re Digital Partners with plans of releasing products to market by Q3 2018.
Christopher Hess, formerly the business development director at Lloyds Banking Group's insurance arm has joined management consultancy Oxbow Partners.
Lloyd’s will launch a think tank to drive the use of analytics and artificial intelligence in the market.
Charlotte Halkett, one of the founding members of Insure the Box, caused waves when she moved to launch an insurance business of a removals booking firm Buzz Move in September last year.
As SMEs in the UK face increasingly complex insurance needs, Jane Kielty, managing director, national at Aon Risk Solutions, reflects on how the industry can respond to these.
The Insurance Fraud Bureau has signed a contract with Mohawk Security in order to more effectively combat fraud.
Insurers need to have access to the accident data produced by connected cars, a conference heard.
The government needs to clearly define what constitutes autonomous driving in order that insurers can properly determine liability, a conference heard.
The Motor Insurers’ Bureau could act as a platform for car manufacturers to share with insurers accident data generated by autonomous vehicles, a conference heard.