Blog: Using sentiment analytics to measure reputational risk
While sentiment analytics is not a new concept, its adoption by insurers has not yet been fully realised. Arguably, its biggest potential is in the area of reputational risk, writes Karim Derrick, product and innovation director at Kennedys IQ.
Sometimes called ‘emotional artificial intelligence’ or ‘opinion mining’, sentiment analytics mines text to identify the meaning behind the words.
When applied to content such as reviews or social
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Technology
Lemonade CEO sees AI replacing engineers and actuaries soon
Lemonade CEO Daniel Schrieber has shared that artificial intelligence might be used to replace employees in engineering, actuarial, legal and compliance functions at the insurtech in the next few years.
Instanda teases ‘moonshot’ AI commercial lines product
Tim Hardcastle, CEO and co-founder of Instanda, has revealed plans for a “moonshot” complex commercial lines product later this year.
How insurers are helping businesses grow
As chancellor Rachel Reeves says the UK must go “further and faster” to achieve economic growth, Edmund Tirbutt examines how insurance is providing the safety net required to ensure businesses focus on getting bigger and better in the months and years to come.
Confronting the challenges in our EV evolution
Trade Voice: Jonathan Fong, manager of general insurance policy at the Association of British Insurers, sets out the challenges the UK faces around increased adoption of electric vehicles.
60 Seconds With... Hyperexponential’s Jamie Wilson
Jamie Wilson, vice president of growth at Hyperexponential, wishes his younger self mined Bitcoin and once rescued a drowning puppy from the River Thames.
Digitalise and conquer: Mastering insurance modernisation
A recent webinar hosted by Insurance Post in association with Charles Taylor InsureTech brought together industry experts to discuss effective strategies for digital transformation. Here are the key insights.
Diary of an Insurer: Allianz’s Alex Ktenidis
Alex Ktenidis, director of digital trading and ALP at Allianz UK, doesn't need an alarm clock with a five-month-old daughter ready, willing and able to wake him up to refine the provider's digital service and consider ways to embrace generative artificial intelligence.
Q&A: Chaz Perera, Roots Automation
Chaz Perera, CEO and co-founder of Roots Automation, tells Insurance Post about the firm’s generative artificial intelligence model specially trained for insurance InsurGPT and the challenges in the industry this technology is primed to solve.