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Insurance Live 2021: Claims panel session - digital end-to-end claims, can insurers match customer expectations?
The seamless end-to-end digital claims journey has been long touted as a goal for many insurers. But how close is the reality?
In this session claims leaders debate the role of automation in claims. . Among the questions we will focus on are:
- Introducing AI and automation into your business processes
- Can we get to a model where all claims are automated?
- How can multi-channel journeys be effectively delivered to customers
- What are the best ways to ensure vulnerable customers are getting the level of service they deserve
Panel:
ABBYY solution marketing manager, insurance, Eileen Potter
Admiral head of household claims Claire Charlton
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Copyright Infopro Digital Limited. All rights reserved.
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