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Insurance Live 2021: Claims panel session - digital end-to-end claims, can insurers match customer expectations?

The seamless end-to-end digital claims journey has been long touted as a goal for many insurers. But how close is the reality?

In this session claims leaders debate the role of automation in claims. . Among the questions we will focus on are:

  • Introducing AI and automation into your business processes
  • Can we get to a model where all claims are automated?
  • How can multi-channel journeys be effectively delivered to customers
  • What are the best ways to ensure vulnerable customers are getting the level of service they deserve

Panel:

ABBYY solution marketing manager, insurance, Eileen Potter

Admiral head of household claims Claire Charlton

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