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Insurance Live 2021: Claims panel session - digital end-to-end claims, can insurers match customer expectations?

The seamless end-to-end digital claims journey has been long touted as a goal for many insurers. But how close is the reality?

In this session claims leaders debate the role of automation in claims. . Among the questions we will focus on are:

  • Introducing AI and automation into your business processes
  • Can we get to a model where all claims are automated?
  • How can multi-channel journeys be effectively delivered to customers
  • What are the best ways to ensure vulnerable customers are getting the level of service they deserve


ABBYY solution marketing manager, insurance, Eileen Potter

Admiral head of household claims Claire Charlton

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