Financial Conduct Authority (FCA)
Markerstudy urges industry to take accessibility seriously
The insurance sector needs to act now to improve website accessibility for vulnerable customers or risk the wrath of the Financial Conduct Authority, Markerstudy has warned.
Last lockdown claims ends a defining era for insurance
View from the Top: Karl Helgesen, COO at Intact Insurance, reflects on the lasting impact of Covid-19 on the insurance sector, as the limitation period for for lockdown claims comes to an end.
The fate of insurers’ in-house law firms
David Worsfold examines why insurers originally embraced the in-house legal model, what commercial and regulatory challenges emerged, and why many have since retreated from it.
Pool Re pushes SME terror cover with steep discounts
Pool Re has launched an incentive scheme offering insurers large discounts on reinsurance costs if they integrate terrorism cover as standard into SME commercial property policies.
How insurers can use reporting data to spot culture risks early
Gemma McCall, co-founder and CEO of Culture Shift, explains how insurers can use anonymous reporting data to identify cultural risks early and meet growing regulatory expectations around workplace conduct.
Aviva’s ChatGPT push draws scepticism from ex-aggregator exec
A former price comparison executive has questioned whether ChatGPT can currently become the dominant force in insurance distribution, despite a recent push by Aviva and Moneysupermarket to establish an early presence.
Storm damage claims test insurers’ settlement choices
A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly…
Why Which? is pausing the Insurance Brand of the Year award
Rocio Concha, director of policy and advocacy at Which?, explains why persistent failures in the insurance sector identified in the organisation’s super-complaint led to the decision to pause its Insurance Brand of the Year award in 2026.
Flood support gaps that insurers can’t afford to ignore
Flood victims face prolonged financial strain and unmet mental health needs, a survey has shown, placing fresh scrutiny on how insurers handle claims, vulnerability and post-loss support.
FCA insists it will regulate AI via existing frameworks
The Financial Conduct Authority’s artificial intelligence policy lead has said the regulator is taking an adaptive and positive approach to regulating AI, promising no new rules regarding the tech.
Sicsic expands reach of regulatory consultancy
Former regulator Michael Sicsic has outlined plans to expand Sicsic Advisory as the business looks to build on the growth it has achieved since its launch in 2019.
How should success of FCA’s response to Which be judged?
The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey,…
Why regulatory alignment is a step in the right direction
Trade Voice: Graeme Trudgill, CEO of the British Insurance Brokers’ Association, says the objectives of the regulator are lining up with the needs of Biba's membership.
FCA and FOS reveal plan to speed-up complaints handling
The Financial Conduct Authority and Financial Ombudsman Service have today (16 March) set out plans to overhaul the UK’s consumer redress framework.
Now or never for Covid-19 business interruption compensation
Aaron Le Marquer, head of policyholder disputes at law firm Stewarts, says following the regulator’s failure to ‘stop the clock’ on Covid business interruption claims, it is now or never for businesses to launch a legal challenge against their insurers.
What do we want from the FCA’s new insurance head?
Deputy editor’s view: After months of waiting for the FCA to announce a new head of insurance, we finally have the answer. But what will be expected of Chris Knight when he takes up his position in July?
FCA and PRA turn spotlight on MGA oversight
The Financial Conduct Authority and Prudential Regulation Authority are sharpening their scrutiny of managing general agents, stressing insurers must take primary responsibility for businesses underwriting on their behalf.
FCA names Brewis replacement
The Financial Conduct Authority has hired Chris Knight as director of insurance.
Which? warns insurers are failing storm-hit homeowners
Insurers have been accused by Which? of shirking their responsibilities for paying out policyholder's claims when their houses suffer damage due to storms and other extreme weather events.
Crypto adds a dangerous new twist to insurance fraud
Crypto’s speed and anonymity are making it easier for criminals to disguise fraudulent insurance activity. Fiona Nicolson examines what insurers are doing to rethink detection and governance.
FCA’s tech request and my less than ‘appy’ experience
Editor’s View: The Financial Conduct Authority is calling for more insurers to test their tech through the regulator’s sandboxes but if Emma Ann Hughes’ clunky app experience is anything to go by, the sector may need to fix the basics first before…