The super complaint over dual pricing is likely to result in “serious and profound” change in the insurance market, analysts believe.
Consumer champion Citizens Advice has submitted a super complaint to the Competition and Markets Authority over the “loyalty penalty” in insurance, forcing an investigation.
Supply chain procurement continues to evolve against a backdrop of consolidation among both insurers and third party administrators. Edward Murray looks at how tendering is changing from the demands on suppliers to the length of partnerships
The epidemic of holiday sickness claims might be over, but insurers have been warned claims management companies are already moving into new areas to make up for the shortfall in revenue.
Insurers will not be required to pass on savings from whiplash reform to customers, but they will have to report what those savings are.
The Financial Conduct Authority’s consultation into claims management companies has a gaping hole, warns Kurt Rowe, associate at Weightmans, explaining why it matters for insurers.
Insurers have welcomed rules aimed at limiting claims management companies from calling vast swathes of the population.
A government amendment to planned personal injury reforms could see insurers have to prove to the regulator that they are passing on savings to customers.
The Insurance Distribution Directive brings transparency but also unintended consequences for customers, writes Peter Thompson, group director of insurance distribution and outsourcing at BGL Group.
There might be disagreement as to how large the gap is between the resources committed to combatting commercial fraud when compared to personal lines – underlined by the recent Post/Crif research. But, there is at least some consensus around a lack of…
The Association of British Insurers has issued a warning after scammers from a claims management company posed as the body in cold calls to members of the public.
For those of us back in the office while the holiday season continues it might seem like time is moving slowly but the Association of British Insurers revealed this week that for every minute we count down until silly season is over and the out of office…
The cost of regulating claims management companies could be £16.8m with the bill falling on the firms themselves, according to the Financial Conduct Authority.
Some might have already labelled it a failure but open banking will continue to evolve and insurers should sit up and take notice. That is the view of The Marketing Eye's Neil Edwards, who believes these platforms could eliminate form filling and make…
It’s that time of year again. The trains are relatively empty, and out of office replies are basically a given.
Insurance has come under fire for the way it prices policies. Jonathan Davidson, director of retail at the Financial Conduct Authority, discusses the problem with Martin Croucher
Insurance investment vehicle Primary Group has today been revealed as the backer for the new digital-enabled managing general agent to be launched by former AIG UK CEO Jacqueline McNamee in autumn this year.
Two years ago, when I told my friends that I got a job as an insurance journalist, they were baffled. They still are.
Claims has not received as much attention as many front-end processes when it comes to investment, even though it is the moment of truth on which long-term policyholder loyalty can be built
The Financial Conduct Authority has said that it is planning for a no deal Brexit and is hoping for a transition deal through late 2020.
This month began with a bang as the annual British Insurance Awards highlighted the talent in the sector in 1950s style, with industry stalwart John O’Roarke being handed the Achievement Award.
The Financial Conduct Authority is consulting on proposals to introduce a new directory - a public register for checking the details of key individuals working in financial services.
As Britain is basking in glorious summer, the sun is also shining on the motor insurance market.
The Financial Conduct Authority has revealed that it is continuing to prepare for a range of post-Brexit scenarios, including a no deal scenario which would see the UK leave the EU on 29 May 2019 with no agreement or transitional arrangement in place.