Aviva
Aviva are the UK’s leading diversified insurer, with businesses spanning insurance, wealth, and retirement. They also have major operations in Ireland and Canada. Aviva is a leading general insurer in the UK and Ireland, providing insurance solutions to over 12 million customers. Aviva offer commercial lines insurance to a wide range of businesses, from the micro segment up to large UK and global corporates. They also operate in the London market through their Lloyds syndicate, Probitas. In personal lines, they offer motor, home, travel, breakdown, pet and gadget insurance. They operate their own garage repair network and completed the acquisition of Direct Line in July 2025. They have been taking care of people for more than 325 years, in line with their purpose of being ‘with you today, for a better tomorrow’. In 2025, they paid £31.9 billion in claims and benefits to their customers.
Insurtech research 2018
From the app that arranges insurance for a day to the online service that pays claims in less than one minute, digital technology has transformed the face of the insurance sector. Post takes a closer look at the insurtech movement and its partnership…
Interview: Geoff Carter and Trevor Webb, Sabre Insurance
A self proclaimed ‘little gem’, Sabre literally went public last year with a London Stock Exchange listing. Jonathan Swift caught up with the management team to get under the bonnet of the non-standard motor insurer
Markerstudy picks up 10,700 policies from collapsed Alpha
The Financial Services Compensation Scheme has signed off on a deal that will see 10,700 customers of failed Danish insurer Alpha have their policies moved to Markerstudy.
Top 100 UK insurers 2018
In 2017, the combined underwriting results of the largest 100 UK non-life insurers improved but remained in the red. How well did insurers perform under pressure from strong competition and unfavourable claims trends?
Aviva simplifies claims process for home
Aviva has implemented a ‘three question’ process for customers claiming on their home insurance.
Supply chain focus: Aligning cultures when choosing partners
With an increasing focus on CSR and technology, choosing partners that can align with an insurer's core values has arguably never been more important. Edward Murray looks at the factors supply chain managers now consider important when choosing the…
Analysis: Application interrogation
People who want to insure their home can’t always answer technical questions about their property. Insurers are calling on digital technologies to overhaul the whole application process
Brokerbility chair calls for a move towards broker fees
Brokerbility chair Ashwin Mistry has called for the market to band together to cut distribution costs and bring in mandatory fees for transactions over £50,000.
Commercial insurance fraud: Improving detection
There might be disagreement as to how large the gap is between the resources committed to combatting commercial fraud when compared to personal lines – underlined by the recent Post/Crif research. But, there is at least some consensus around a lack of…
A museum of insurance: opening up the past to attract the future
When the Chartered Insurance Institute leaves Aldermanbury this month for a new home in the City, it will not be able to bring along many of the artifacts it has in storage. Post spoke to former president Reg Brown about how these could be rehoused in a…
Four family members sentenced for ‘crash for cash’ claims worth over £40,000
Four men have been sentenced for carrying out a series of ‘crash for cash’ frauds, and then claiming against fraudulent insurance policies.
Top 30 European insurers 2018: A year of steady growth for insurers
Overall, top-line growth for the 30 largest European insurers has been steady, reflecting the underlying economic conditions throughout Europe, explain Tim Prince and Yvette Essen, director of analytics and director of research at AM Best
Majority of brokers ‘do not have a succession plan’
One in 10 brokers plan to leave the industry in the next year, yet almost 90% do not have a succession plan in place.
Northern Irish hub acquisition pushes GRP’s GWP over £700m
GRP hub Abbey Bond Lovis has acquired a majority share in Northern Irish broker Digney Grant for an undisclosed sum.
Heatwave leaves homes a tinderbox as fire claims rise
The heatwave that engulfed the UK in July led to a 62% increase in fire claims, according to a loss adjuster firm.
LV hopes for 'pricing realism' in home following adverse weather
LV general insurance CEO hopes that the impact of the Beast from the East on insurers’ property portfolios will introduce a level of “pricing realism” into the market.
This month in Post: The great summer recess
It’s that time of year again. The trains are relatively empty, and out of office replies are basically a given.
Aviva: 'Millions of pounds' of personal lines business to go through Fast Trade this year
Aviva anticipates placing millions of pounds of personal lines business through Fast Trade by the end of the year, according to managing director of UK general insurance Rob Townend and managing director of intermediaries Phil Bayles.
Bayles: Aviva ‘bullish’ on brokers despite GRP rift
Aviva sees growth across every broker segment despite fall out with GRP, Aviva managing director for intermediaries Phil Bayles has confirmed.
Aviva UK delivers, GI hit hard by weather claims
Despite weather claims that hit operating profit, Aviva’s UK general insurance arm has reported a combined operating ratio of 94.3% for the first half of 2018, a slight increase on 2017, when it was 93.2%.
Blog: Whiplash reforms will present operational challenges for insurers, warns a claimant lawyer
Alan Hayes, chief legal officer of Carpenters Group, argues the delayed whiplash reforms will likely bring unintended consequences.
This month in Post: Prizes, proposals and pledges
This month began with a bang as the annual British Insurance Awards highlighted the talent in the sector in 1950s style, with industry stalwart John O’Roarke being handed the Achievement Award.
