Aviva
Aviva are the UK’s leading diversified insurer, with businesses spanning insurance, wealth, and retirement. They also have major operations in Ireland and Canada. Aviva is a leading general insurer in the UK and Ireland, providing insurance solutions to over 12 million customers. Aviva offer commercial lines insurance to a wide range of businesses, from the micro segment up to large UK and global corporates. They also operate in the London market through their Lloyds syndicate, Probitas. In personal lines, they offer motor, home, travel, breakdown, pet and gadget insurance. They operate their own garage repair network and completed the acquisition of Direct Line in July 2025. They have been taking care of people for more than 325 years, in line with their purpose of being ‘with you today, for a better tomorrow’. In 2025, they paid £31.9 billion in claims and benefits to their customers.
This month: Reputation, climate change and technology
This month’s issue looked at reputational issues the sector is facing and what needs to be done to improve the industry's reputation going forward.
Former Aviva boss joins MS Amlin as COO
MS Amlin has appointed Rob Houghton as chief operating officer, replacing Simon Smith.
Analysis: Charting a path through the ‘wild west’ of surveillance
Insurers still regularly use private detectives to investigate suspicious claims, despite the sector being largely unregulated. How are claims bosses navigating the potential pitfalls?
Rob Smale joins Claims Consortium Group as NED
Rob Smale, former claims director at Ageas, has joined the board of Claims Consortium Group as a non-executive director.
Analysis: The future of pricing - Tightening the noose
The dual pricing noose is slowly tightening around the insurance industry’s neck. Its laudable attempts to escape from the regulatory hangman seem increasingly futile as the pressure is mounting on the Financial Conduct Authority to take action.
The Post Claims Awards 2019: Full list of winners
Who won what at last night's Post Claims Awards?
Insurers respond to flood claims from Lincolnshire
Insurers have begun responding to claims following the flooding in Lincolnshire.
Analysts cautiously welcome Aviva cost-cutting plans
Aviva’s plans to cut more than a tenth of its current cost base have been welcomed by analysts.
This month: Insurance’s Black Thursday?
'Dark clouds over Norfolk'; 'Perth reacts to job losses'; 'Staff don’t know anything'; those were snippets of headlines from local newspapers this week in reaction to Aviva’s plans to cut 1800 jobs.
Aviva to cut 1800 jobs as it splits general insurance and life
Aviva will split its life and general insurance business in the UK, cutting 1800 jobs over the next three years.
Leadership shakeup at Aviva continues as CFO departs
Tom Stoddard has stepped down from his role as group chief financial officer at Aviva, continuing a shakeup at the senior levels of the company.
Editor's comment: Game of Insurance
Whether it was an epic ending or a major disappointment, some of us currently have a Game of Thrones-shaped hole in our lives… and I was just imagining what it would be like if the show was remade in the world of insurance.
Blog: Aviva's plan to split its UK business is more of a reset than a shake-up
This week Aviva has been tipped to unveil a new structure which will again see its UK general insurance and life/pensions businesses split. Jonathan Swift reflects on why this should not come as a surprise as history dictates the insurer has never been…
Ex-Allianz and Axa pair launch 'open source' insurtech
Jon Britton, from Allianz Partners and Stephen Hartshorne, formerly at Axa, have launched an insurtech that draws upon open source data.
Aviva reveals adoption rates of repair portal
Aviva has revealed that four out of five customers choose to manage their repair claims themselves.
Insurance companies urged to develop more dementia-friendly policies
Insurance policies come with technical jargon and are "inaccessible" to dementia sufferers, says the Alzheimer’s Society Charity.
Former Ageas claims director Rob Smale joins salvage company
Rob Smale, former claims director at Ageas, has joined the board of motor salvage firm E2E as a non-executive director.
Chris Guillaume steps down as CEO of Open GI
Open GI CEO Chris Guillaume is set to step down and take on a non-executive role on the company’s main board.
Discount rate: Are insurers being too optimistic?
In anticipation of the new discount rate announcement, expected by 5 August 2019, many insurers have already started to price and reserve at 0%
Brightside's Brendan McCafferty on whether Saga’s writedown heralds a shift in the tectonic plates?
Providers with books that are skewed to heavily discounted year one are facing a quandary about whether to change their strategy before the dual pricing review outcomes or wait until after. Either way Brendan McCafferty, CEO Brightside Group, believe…
This week: A rest or a change
I was lucky enough to spend last week’s sunny bank holiday on the South Coast enjoying a well-earned rest. For others in the insurance industry it seems that the saying 'a change is as good as a rest' is proving true with some major people moves this…
Andy Briggs to depart from Aviva
Andy Briggs will step down as CEO of Aviva’s UK insurance division, as the group announces further management changes and a review of its UK business.
Cytora becomes UK's best funded insurtech with £25m Series B raise
Cytora, a provider of artificial intelligence-powered solutions for the commercial insurance sector, today announced the largest funding round by a UK-based insurtech in 2019 as it looks to expand its product suite and enter new territories including the…
More than a third of consumers feel no loyalty to their insurance provider
A third of UK consumers feel no loyalty to their insurance provider, according to a report.