Claims
Diary of an Insurer: Charles Taylor Adjusting's Adam Donovan
Adam Donovan, head of major loss at Charles Taylor Adjusting, heads to Vietnam to help a hotel resort damaged by typhoons and manages to buy some souvenirs for his children.
540 jobs saved as Plexus Law bought out of administration with Axiom Ince deal
Axiom Ince has acquired Plexus Legal LLP and Plexus North LLP out of administration for an undisclosed sum.
Bridging the gap between crime and cyber: Common claims and core coverages
Financial cybercrime disproportionately affects smaller businesses, which are often easy targets due to limited resources.
Aviva, Crawford, Zurich and Amanda Blanc triumph at 2023 British Insurance Awards
Aviva was among the big winners at the British Insurance Awards 2023, on a night when its group CEO Amanda Blanc took home the Achievement Award.
Allianz, LV and Zurich to discuss speeding up fraud detection in Insurance Post webinar
Whilst some insurance fraudsters are getting smarter at using modern technologies to embellish their false insurance claims; other more opportunistic policyholders are being driven to seek illicit gains as the cost-of-living crunch means money is tighter…
Claims Apprentice 2023: Episode four – Claims inflation podcast part one
With one victory each, the third challenge in this year’s Claims Apprentice looks to be vital for Teams Aspire and Connect.
Surge in synthetic ID and Al fraud threatens UK insurance
The UK insurance sector continues to experience a surge in fraudulent activities, leading to significant losses for insurers.
Five insurers given green light to appeal Excel Centre BI judgment
Five insurers have been given permission to appeal last month’s Commercial Court judgment on ‘at-the-premises’ business interruption claims, with only RSA accepting the outcome.
60 Seconds with... Val Pitt, HF Scotland
Val Pitt, partner at HF Scotland, reveals how as well as being a lawyer she knows a good show tune and can belt out a Shakira hit.
Insurers must right their wrongs for vulnerable customers, says FCA
Home and motor insurers need to put the “wrongs right” and “improve their treatment” of vulnerable customers as the cost-of-living squeeze continues.
Cila appoints former CII COO John Bissell as executive director
The Chartered Institute of Loss Adjusters has appointed former Chartered Insurance Institute chief operating officer John Bissell as its next executive director.
Greggs and Zurich settle Covid BI claim dispute
Greggs has settled its business interruption dispute with Zurich, according to a court order issued last week.
Insurance fraud: Survey reveals impact of economic downturn
Insurance fraud is a growing problem in troubled times. To find out more about the current fraud landscape, Insurance Post collaborated with LexisNexis Risk Solutions to conduct its annual fraud survey.
It’s insurtech Jim, but not as we know it - Lemonade’s PRA authorisation shows intent
Content director's view: Jonathan Swift looks at Lemonade's landmark PRA authorisation and two second claim record and contemplates whether the once start-ups trek to the mainstream is entering the final frontier.
Direct Line ordered by FCA to reassess historical total loss claims
The Financial Conduct Authority has ordered the motor insurer to go back through five years of claims, after admitting it had underpaid some car and van insurance customers.
Former Foil president predicts more legal consolidation
Further consolidation of the insurance defendant legal market is on the cards, according to Keoghs partner and former Forum of Insurance Lawyers president Don Clarke.
What Wahaca’s case against QIC means for insurers
Paul Grant, associate at specialist commercial disputes firm Signature Litigation, examines the ramifications of Wahaca demanding its insurer pay out for losses incurred during the Covid-19 pandemic.
Q&A: Chris Sawford, Verisk
As inflation drives upward pressure on premiums, Chris Sawford, managing director of claims at Verisk, reveals how he plans to help insurers tackle pain points in the claims lifecycle.
Claims Apprentice 2023: Episode three – Travel claims fact or fiction?
Having navigated the data escape room in the last episode, the latest challenge sees the claims apprentices take part in an insurance-related gameshow.
Shortlist revealed for 2023 Claims & Fraud Awards
Today we can reveal the shortlist for the 2023 Insurance Post Claims & Fraud Awards.
Winn Group targets high-profile partnerships after more than doubling turnover
After Winn Group increased turnover by 139% in 2022, founder and executive chairman Jeff Winn has targeted some big-ticket partnerships to take it past £300m by the end of 2023.
Digital Bar Quarterly: Insurers need to seize digitalisation opportunities in claims
Digital transformation is good for the claims function, argues Patrick Hayward, an insurance consultant at Altus. Not least for augmenting claims-handling decisions to reduce the level of manual, repetitive tasks involved in managing a caseload.
Claims Apprentice 2023: Episode two – Data escape room
In the first challenge of the series, Team Aspire and Team Connect are given one hour inside an escape room to solve a series of puzzles with answers that might be found within the confines of the location, or by using publicly available data online.
AI in insurance: Potential risks and benefits
As insurers strive to stay ahead of fraudsters, artificial intelligence is emerging as a formidable weapon.