Claims
Half a million claims in broken tribunal system
The fundamental problems in the employment tribunal system exposed during the pandemic have not been resolved, according to analysis of the latest tribunal figures released by His Majesty’s Courts and Tribunal Service.
Uncover consumer perceptions of non-annualised policies (NAPs) and their growing value in the motor insurance market
Motor insurance is changing as consumers’ needs change. A combination of various social and economic factors are altering the way many UK consumers use their cars.
Infographic: Policyholders want a superior claims experience
This infographic sheds light on policyholder feedback about their claims experiences, the factors influencing claims satisfaction levels and why insurers are turning to multi-party communication hubs to raise claims satisfaction scores.
Diary of an Insurer: Criterion Loss Adjusters’ Mark Watts
Mark Watts, high-net-worth adjuster at Criterion Loss Adjusters, watches the weather, analyses forensic reports, and hits the road to assess major fire damage.
Today is the final deadline for entering the 2023 British Insurance Awards
With entries closing at 5:00pm today, time is ticking for you to get your entry in for the 2023 British Insurance Awards.
Home Office urges insurers to ‘be more ambitious’ in tackling fraud
Duncan Tessier, director of economic crime at the Home Office, has warned the insurance industry that it cannot tackle the “staggering growth” in fraud without public-private partnerships.
Exeter University bomb damage excluded from cover in Allianz win
The High Court has ruled that damage to buildings at the University of Exeter caused by the detonation of a Second World War bomb in 2021 was not covered by insurance.
Customer story: AXA Switzerland is detecting fraudulent claims in real-time using AI
AXA Switzerland needed a solution that could ensure a fast and easy claims process while stopping fraud, a challenging combination.
BIA 2022 Award Winners video: Commercial Lines insurer of the Year, Nick Hobbs
Following its success in winning the highly coveted Commercial Lines Insurer of the Year award at the The British Insurance Awards 2022, content director Jonathan Swift caught up with Nick Hobbs, chief distribution and regions officer at Allianz…
‘Major reset’ expected in motor personal injury two years on from whiplash reforms
Minster Law CEO Shirley Woolham said following a complex year that saw industry come out of a pandemic and continue to deal with the aftermath of whiplash reforms, the personal injury motor market is transforming into a different landscape.
Dance v East Kent University Hospitals NHS Foundation Trust 2022
The case of Dance v East Kent University Hospitals NHS Foundation Trust 2022 provides some useful points in relation to recoverability of ATE premiums in clinical negligence (CN) cases. Read this short blog to find out more.
Breakdown insurers sceptical over £200m investment to fix potholes
Chancellor Jeremy Hunt pledged a further £200m to help tackle the pothole problem in Wednesday's budget, but breakdown insurers are sceptical over its effectiveness.
Law firm reprimanded after criminal employee defrauds Aviva
Harwood has been found liable for losses, damages and costs incurred by Aviva after recruiting a solicitor with a criminal record.
Is voice the solution to insurance fraud?
Blog: Nigel Cannings – founder of Intelligent Voice – discusses the role of machine learning and voice recognition in preventing fraud.
Podcast: Lessons the insurance industry learnt from Covid-19
The industry has learnt to communicate more clearly what is and isn’t covered by insurance policies, according to the Association of British Insurers, Allianz and Genasys.
CUE: How to boost fraud prevention
Since 1994, the Claims and Underwriting Exchange (CUE) has helped insurers verify an individual’s household, motor or personal injury claims history. This content sheds light on how insurers can maximise the power of CUE to help combat fraud.
Changes to CPR 44
The Civil Procedure Rule Committee has announced that certain critical amendments to the QOCS rules come into force for all personal injury and clinical negligence claims issued from 6 April 2023. This short blog highlights the latest changes.
Join our free webinar on 15 March discussing how to manage personal lines customer expectations in the face of economic challenges and the great cancellation
Navigating the cost-of-living crisis: watch our free webinar on-demand discussing how to manage personal lines customer expectations, and adapt to the changing landscape of the insurance market in 2023.
The future of insurance personalisation
In this podcast from Duck Creek Technologies, Rob Savitsky and Mathew Stordy chat with Bryan Falchuk about the future of insurance personalisation.
In it, to win it! The British Insurance Awards 2023 deadline is 8 days away
With a closing date of 17 March, you will need to start preparing your 2023 British Insurance Awards entries sooner rather than later to make the cut; and be in with a chance of winning at the industry’s most prestigious insurance awards show.
Power of the collective: The rise of insurance associations
Insurance fraud is now seen as a collective industry problem, resulting in the formation of associations dedicated to harnessing the global power of insurance data and analytics.
Pizza Express and insurers clash over alleged number of claims on Aon wording
Pizza Express and its insurers have clashed in court over the wider market applicability of a preliminary hearing to determine whether the restaurant chain is able to claim £250,000 or as much as £178m for its Covid business interruption losses.
Trade Voice: Apil’s Kim Harrison on why the time bar on childhood sexual abuse claims needs to be lifted
Kim Harrison, executive committee member at the Association of Personal Injury Lawyers, argues that an independent inquiry’s findings makes it clear the limitation period on childhood sexual abuse claims should be abolished.
Justice minister refuses to commit to regular fixed recoverable costs reviews
Justice minister Lord Bellamy has refused to commit to regularly updating new or existing fixed recoverable costs (FRCs) for inflation, but confirmed an extension to FRC will be going ahead in October.