Claims
Tough times ahead for motor insurers after ‘worst performing year in a decade’
Motor insurers should expect further losses this year as high inflation and low premium costs continue to hound the sector, reports say.
Bank of England says claims inflation will continue to affect every insurer
The Bank of England has provided feedback to the market from its review on the effect of claims inflation and whether insurers took recommendations on board.
Davies to face no regulatory action over cyber attack
The Financial Conduct Authority and Information Commissioner’s Office won’t be taking action against Davies Group following last summer’s cyber attack.
Essex car racer’s insurance claim is fast and fraudulent
An Essex mechanic has had his £30,000 insurance claim for injury thrown out of court after he failed to mention he had previously broken his spine, pelvis, neck, and ankle while banger racing.
Watch Zurich, Allianz, Markel, Guidewire and SS&C discuss claims inflation
The industry is facing the brunt of rising inflation across most lines of insurance as carriers see claims expenses mounting.
Seven signs your customer engagements are producing unhappy policyholders
Insurers are tasked with the challenge of engaging effectively with customers as they journey through the policy lifecycle.
Ifed reports surge in opportunistic fraud
The City of London Police’s Insurance Fraud Enforcement Department has reported a growing number of people making fraudulent insurance claims as a result of cost-of-living pressures.
Cyber insurance claims trends revealed
Data analysis: Claims statistics from cyber insurer Resilience shows transfer fraud and vendor data breach are far greater causes of loss than ransomware.
Court opens door to many more Covid BI claims with ‘at-the-premises’ judgment
Hundreds of thousands of policyholders, who until now have been left uncompensated for pandemic losses, may be due payouts, following a Commercial Court judgment on ‘at-the-premises’ disease clauses.
Mixed injuries confusion will ‘inevitably’ cause more OIC delays, MIB boss claims
Dominic Clayden, CEO of the Motor Insurers’ Bureau, said a resolution on mixed injuries needs to be found quickly, no matter the outcome.
View from the top: Direct Line Group’s Steve Williams on how EVs could change the insurance industry landscape
Steven Williams, head of EV strategy at Direct Line Group, shares his views on how the electrification of the automotive industry could change the insurance landscape and what challenges lies ahead as we move towards the government’s 2030 ban on new…
Q&A: Thomas Hauschild, Omnius CEO
A self-confessed ‘claims nerd’, former chief product officer Thomas Hauschild took over as CEO of claims automation insurtech Omnius in February. He talks to Jonathan Swift about taming the legacy systems ‘animal’, and finding shortcuts to get the best…
Claims Apprentice 2023: Episode one – Meet the teams
In the first episode of Claims Apprentice 2023, we meet the talented sextet as they discuss why they decided to take part, what they are looking to get out of the process, and the skills they hope to display that might help them be successful.
Carpenters takes 42 staff and all OIC portal cases from Slater and Gordon
Insurance Post can reveal that Carpenters Group has taken on Slater and Gordon's OIC portal account, including all staff, with sources claiming that no fee was paid.
Wallife launches digital identity theft insurance in the UK
Italian MGA Wallife has identified a big protection gap in the UK insurance market and has launched its digital identity solution to protect consumers.
Hastings exposes dishonest solicitor who tried to inflate claim values
HF and Hastings Direct have beaten a claimant solicitor’s attempt to inflate claim values by up to £50,000.
View from the top: Why the Consumer Duty will strengthen third-party partnerships
Sharna Thomson, head of customer claims at Zurich UK, considers how the FCA's Consumer Duty requires insurers and brokers to make sure their third-party partners adhere to the new rules too.
Insurers granted permission to appeal mixed-injuries ruling
The Court of Appeal has granted permission for the Association of British Insurers to appeal the decision of the first two cases of mixed-injury claims involving both whiplash and non-whiplash injuries, Insurance Post can reveal.
Plexus investors pull funding and put business at risk
Insurance legal firm Plexus Law has filed a notice of intention to appoint administrators as a result of investors withdrawing funding from the business.
Insurance Post Podcast: Multi-occupancy buildings insurance after Grenfell
Six years on from the deaths of 72 people in the Grenfell Tower fire in London, Insurance Post can reveal the industry’s scheme to reduce the cost and risk of living in multi-storey buildings will go live this summer.
Facebook identity crisis hits insurance fraudster with £51K bill
A Barnsley motorist’s fraudulent claim for £15,000 has been thrown out after a Facebook photo proved he knew the “independent” witness to his accident.
Court of Appeal to examine aggregation and furlough issues in Stonegate appeal
Questions on aggregation and furlough that could alter the size of Covid business interruption payouts by tens or hundreds of millions of pounds are set to be revisited by the Court of Appeal later this year.
Half-million tribunal backlog is a nightmare for employers and employees alike
The latest data released by His Majesty’s Courts and Tribunal Service make grim reading for anyone who may have to use the employment tribunal system in the foreseeable future.
Cost-of-living crisis causes motorists to ditch insurance add-ons
Data Analysis: The cost-of-living crisis is causing cash-strapped drivers to cut back on motor insurance cover, a survey by Axa reveals.