View from the top: Why the Consumer Duty will strengthen third-party partnerships

Credit: Photo: Zurich Insurance

Sharna Thomson, head of customer claims at Zurich UK, considers how the FCA's Consumer Duty requires insurers and brokers to make sure their third-party partners adhere to the new rules too.

The Financial Conduct Authority’s new Consumer Duty marks a significant shift in the regulatory landscape for insurers.

The new rules, which come into effect from 31 July, place a renewed emphasis on

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