Watch Zurich, Allianz, Markel, Guidewire and SS&C discuss claims inflation


The industry is facing the brunt of rising inflation across most lines of insurance as carriers see claims expenses mounting.

With the economic outlook unlikely to improve for some time, insurers need to take steps now to tackle this crisis.

However, meeting higher customer expectations poses fresh challenges, as claimants demand faster and more transparent resolution.

This is the topic of an upcoming Insurance Post webinar, sponsored by SS&C Blue Prism, on Tuesday 27 June at 3pm, in which industry experts will discuss how best to tackle rising claims inflation and assess the role of automation and digitisation in improving customer experience and profitability.

Among the questions the panel will consider are:

  • How can insurers adapt to the economic climate and take the right steps to combat rising claims expenses?
  • What are the biggest challenges insurers face when meeting customer expectations for faster and more transparent claims resolution?
  • How can insurers improve automation without losing the personal touch in their claims processes?

The expert panel consists of:

  • Edward De Mas Latrie, strategic account director, Insurance, SS&C Blue Prism
  • Daniele Groves, director of strategic development programs, Guidewire 
  • Nick Kelsall, head of claims, Allianz
  • Richard Napoli, claims director, Markel UK
  • Jenna Osborne, continuous improvement & automation manager, Zurich

To sign-up to watch for free, click here.

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Unlocking AI’s potential demands a fresh approach

To unlocking artificial intelligence’s potential, Oliver Wyman partner Fady Khayatt argues that, rather than think about how the industry has always worked, insurers should envision what a role and process could become.

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