Claims inflation
Lack of financial coordination of claims payments laid bare
The fragmented nature of the financial coordination underpinning claims payments in the UK has been flagged by a survey by Vitesse.
Spotlight: Unstable and rising claims drive insurer automation
As inflation, fraud and extreme weather push up claims’ volumes and costs, insurers are turning to automation and AI to manage demand, improve service and stay competitive, writes Chris Marshall.
Big Interview: Drazen Jaksic, Zurich UK
Drazen Jaksic, CEO of Zurich UK, is ambitious and likes a challenge, but he won’t be slashing the price of the provider’s general insurance policies anytime soon to swiftly grow the business.
Q&A: Craig Foster, Ondo Insurtech
Craig Foster, founder and CEO of Ondo Insurtech, the first insurtech to list on the London Stock Exchange, discusses with Insurance Post what makes its flagship claims prevention technology unique, the growth opportunities the technology offers and the…
Policy Expert bosses outline plan to double GWP
Policy Expert CEO Steve Hardy has laid down a target to double the size of the business within five years and become a top five provider of pet insurance in the UK.
How Trump’s tariffs could make motor insurers great again
Editor’s View: US President Donald Trump’s tariffs could prove a fresh road to hell for motor insurers unless they show they’ve learnt lessons from the last few bruising years of claims inflation, according to Emma Ann Hughes.
Saga losses deepen as board members depart
Saga has reported a loss before tax of £160.2m for year ending 31 January 2025, increasing its losses by almost a third compared to the year before.
View from the Top: Don’t allow price talk to drown out the quality of insurance
As the insurance market shifts into a new phase, competition intensifies and price becomes the dominant factor in decision-making, Richard Coleman, managing director of Ecclesiastical, argues while affordability matters the real value of insurance lies…
Is NI hike a tipping point for insurers?
Ahead of the National Insurance rate for employers increasing from 13.8% to 15% next month, Neil Garrett, sales director at Verisk, considers if Labour's latest hike could force insurers to rethink the way they handle claims.
Housing shortages force insurers to think creatively
View from the Top: Megan Dunford, head of large and complex property claims at Zurich, discusses the growing challenges in sourcing alternative accommodation for displaced customers amid rising costs and supply shortages.
Access to affordable insurance cover
Mark Shepherd, head of general insurance for the Association of British Insurers, Ken Norgrove, deputy chair of the ABI and CEO of RSA UK&I, and Laura Evans, chief actuary of Flood Re, explain how insurers are tackling the challenges associated with both…
Q&A: Howard Dean, Forum of Insurance Lawyers
Howard Dean, president of the Forum of Insurance Lawyers and partner at Keoghs, talks to Insurance Post about his career, the new government, and the Ogden rate shift.
Motor and home premiums see January dip
Both motor and home insurance premiums decreased in in January 2025, according to Pearson Ham's latest general insurance pricing index.
Ecclesiastical detects more than £4m in false claims
Claims specialists at Ecclesiastical Insurance have uncovered £4m in fraudulent claims during 2024, almost £1m more than in 2023.
Fitch expects mixed fortunes for UK non-life insurers in 2025
Fitch Ratings has predicted that the UK non-life insurance sector will have mixed fortunes in 2025, with some parts of the market facing an uphill battle to turn a profit.
Big Interview: Aki Hussain, Hiscox
Aki Hussain, CEO of Hiscox Group, explains how he has accelerated the kind of innovation and created the type of culture that is essential to keeping the international insurance group in pole position in the market.
AI system launched to overhaul claims settlements
Stephen Kavanagh, who has spent more than 25 years developing technology to transform financial service business processes, has created a system that overhauls how insurance losses are assessed and settlements reached.
Eight key takeaways from Post’s motor insurance profitability roundtable
At the end of 2024, Insurance Post in association with CRIF, held a roundtable that posed the question: How can motor insurers make the return to profitability stick? Jonathan Swift summarises the main takeaways.
Motor insurers set for widespread profit in 2024
EY has predicted the UK motor insurance market will return to profitability in 2024 following two years of losses, but that profitability will be short-lived..
Big Interview: Steve Hardy, Policy Expert
Steve Hardy, CEO of Policy Expert, talks to Tom Luckham about the firm’s plans for expansion, addresses claims concerns, and reveals what American musician Iggy Pop is really like.
Lord Chancellor criticised after ‘convoluted’ whiplash tariff increase
The Lord Chancellor and Secretary of State for Justice, Shabana Mahmood has today announced that she will increase the whiplash tariff by 15%.