Claims inflation
Podcast: How inflation and the Consumer Duty transformed insurance in 2023
How inflation and the Consumer Duty resulted in premiums increasing, cover stripped back and product supply shrinking in 2023 is the focus of the latest Insurance Post Podcast.

Professional indemnity insurers raise AI worries
Around two thirds of UK professional indemnity insurers believe the use of AI by professional services firms is increasing their risk of practice, according to a survey by Clyde & Co.

Managing underinsurance risks and valuations
Analysis: As inflation continues to be an issue across all lines of insurance, Sam Barrett explores how brokers can use AI to manage underinsurance risk and valuations.

Direct Line launches car insurance ‘without the bells and whistles’
Direct Line has launched an entry-level car insurance product aimed at customers looking for bog-standard cover in the wake of a financial crisis, Insurance Post can reveal.
Home insurance costs continue to rise following ‘worst year on record’
Analysis by Ernst & Young has revealed that home insurance suffered its worst year on record in 2022, and fortunes aren’t about to change.
Editor’s View: Four tales of mystery and terror for insurers
It's close to Halloween, so Insurance Post editor Emma Ann Hughes is looking for some evil things lurking in the dark that are ready to scare general insurers.
‘Writing on the wall’ for pet insurance if data isn’t utilised quicker
Data usage in pet insurance has “lagged behind” home and motor, according to Crif UK, and if the sector isn’t able to get a grasp of it soon, the writing could be on the wall.
Top 100 UK Insurers 2023: Personal lines insurers hardest hit by inflation
Valeria Ermakova, associate director for analytics at AM Best, reveals while reserving for claims inflation is shaking the nation's insurers, actions taken by the top 10 of this year's Insurance Post Top 100 UK Insurers List helped these providers hold…
Aviva completes nine-month commercial digital transformation
Aviva’s Global Corporate & Specialty team has revealed how it has been able to develop 20 commercial lines pricing models in just nine months, cutting build time by 75%, after utilising Hyperexponential’s pricing decision intelligence platform, HX Renew.
PL insurers to face ‘double whammy’ to margins in 2024
A report from Bloomberg Intelligence has warned that the margins of UK insurers such as Admiral and Direct Line face a “double whammy” of claims inflation and regulation in 2024.
Insurers’ profitability to remain lower than cost of capital
Data analysis: General insurers are adjusting rapidly to the new higher interest rate era ushered in by the most intense monetary policy tightening since the 1980s but profitability is unlikely to soar back to pre-pandemic levels imminently.
‘Challenging winter ahead’ as industry faces inflation squeeze
Domestic & General is concerned that without further help such as that from the Energy Bill Support Scheme, more customers could be left struggling with energy bills in the cost-of-living crisis, leading to difficult business retention.
Insurers need to become ‘prognosticators’ in times of change
The sector has been urged to stay ahead of future developments, as the top trends forcing insurers to change pace are revealed.
Markerstudy to use tough PL market to fuel further growth
Following its merger with Atlanta Group, Markerstudy Group said the current squeeze of the personal lines market, and the added pressure of more strict regulation, presents an opportunity to grow the business further both organically and through…
Vitality drops out of car insurance market after just two years
Vitality has dropped out of the personal lines motor market after just two years, announcing that it is “no longer offering new car insurance policies,” Insurance Post can reveal.
Top 30 European Insurers revealed
Allianz and Axa have held on to the top two spots on Insurance Post's Top 30 European Insurers 2023 list and accounted for slightly under a quarter of total GWP in the dataset, which was produced by AM Best.
Top 30 European Insurers 2023: Claims inflation bites
Europe’s 30 largest non-life insurers have demonstrated solid top-line growth over the past two years, following a drop in 2020.
Motor insurance payouts rose faster than premiums in Q2
The Association of British Insurers has revealed that motor insurance payouts rose by 29% in Q2, up to £2.5bn, outpacing premiums.
Value of average insurance fraud hits record £15,000
The Association of British Insurers has revealed the value of the average fraudulent claim in 2022 rose 20% to £15,000.
Q&A: Gary Brown, McLarens
Gary Brown, CEO of McLarens, speaks to Insurance Post about the loss adjuster's growth, global claims trends and preparing for catastrophic events.
Allianz CEO anticipates 'strong rate' environment for rest of 2023
Colm Holmes, CEO of Allianz Holdings, has warned the insurance giant will need to continue to rate “to cover the impact of inflation” in the latter half of this year.
Hiscox achieves tenfold increase in H1 profits
Aki Hussain, group chief executive of Hiscox, has revealed how a decision to preserve capital over the last few years has paid off with bumper profits at the start of 2023.
Could a motor insurance crisis become a political storm?
Content director's view: As Zurich pulls out of the personal lines broker market, and with motor far from being flavour of the month for investors and capacity providers, Jonathan Swift asks could a combination of withdrawals and lack of new competition…
Reclaimed parts driving motor insurance profitability
Analysis: Fiona Nicolson examines how reclaimed parts have become a vital solution to the ongoing parts shortages affecting body shops and motor insurers.