Claims inflation
Broker Review of the Year 2025
A softening market put downward pressure on brokers revenue in 2025 but businesses that embraced digital breakthroughs and delivered exceptional service have succeeded in holding on to their clients in a competitive market.
Why volatility keeps tripping up motor insurers
Deputy Editor’s View: Amid global volatility and shifting pressures, Scott McGee questions whether the motor insurance market ever stood a chance at consistently pricing policies and posting a profit.
Labour’s plan risks new bottleneck for motor claims
Mandatory mediation could transform motor claims handling – or turn into a costly new choke point – unless investment in mediator training and data-driven solutions keeps pace, warns Matt Porter, CEO of Bridgetech.
Commercial motor pricing stabilised but capacity constraints remain
Price increases in the UK commercial motor market have subsided over the course of 2025, but capacity constraints remain in pockets, according to several brokers and providers that spoke to Post.
‘Untenable’ motor model opens door for manufacturer moves
Rory Yates, head of strategy for EMEA at EIS, has warned that the current operating model for motor insurance is "becoming untenable" and must evolve.
Professional Enablers: The Hidden Force Behind Claims Inflation
Jared Mallinson, partner and head of counter fraud at HF considers what is enabling high levels of insurance fraud, how the landscape is shifting, and what can be done to help tackle the issues moving forward.
Insurance Post’s Top 80 MGAs of 2025 revealed
Policy Expert is the UK’s biggest MGA thanks to an 8% swell in its customer base, reaching 1.6m policies for the first time this year.
Should insurers fear Which? super complaint?
Content Director’s View: On the back of the Which? super complaint relating to travel and home insurance, content director Jonathan Swift mulls what the potential outcomes might be and whether it will have as wide an impact as the dual pricing…
Top 30 European Insurers of 2025 Revealed
Europe’s Top 30 non-life insurers achieved another year of solid top line growth in 2024, with the average rate being 11%.
Landfill Tax overhaul could push up insurance prices
Peter Wassell, technical director of Sedgwick Repair Solutions, has warned the government’s plan to reform Landfill Tax could have unintended consequences for insurance premiums.
Sabre CEO unfazed by drop in GWP
Sabre CEO Geoff Carter has told Insurance Post the provider’s 20% reduction in gross written premium "doesn’t bother us at all," but acknowledged growth is necessary to reach its £80m profit target by 2030.
Styling shifts transform hairdresser insurance
Fiona Nicolson takes a closer look at why the increase in the number of independent and freelance hairdressers in the UK, as well as so-called co-working salon spaces post pandemic, has pushed up the price of hairdressers’ insurance.
Lack of financial coordination of claims payments laid bare
The fragmented nature of the financial coordination underpinning claims payments in the UK has been flagged by a survey by Vitesse.
Policy Expert’s profit skyrockets 500%
Policy Expert has today (25 June) released its financial results for the 12 months ending 31 March 2025, reporting an increase in pre-tax profit of more than 500%.
Big Interview: Michael Lee, First Central
Michael Lee, CEO of First Central sits down with Scott McGee to run through the company’s transformation over the last few years, why he won’t be rushed into growing the home and motor books, and the potential of new investment.
Four out of 10 insurance CFOs expect flat earnings
The three main concerns of insurance chief financial officers are low economic growth, competitive pressure and geopolitical risks, according to Moody’s annual survey of the individuals with their hands on the purse strings of 22 European insurers.
Spotlight: Unstable and rising claims drive insurer automation
As inflation, fraud and extreme weather push up claims’ volumes and costs, insurers are turning to automation and AI to manage demand, improve service and stay competitive, writes Chris Marshall.
Big Interview: Drazen Jaksic, Zurich UK
Drazen Jaksic, CEO of Zurich UK, is ambitious and likes a challenge, but he won’t be slashing the price of the provider’s general insurance policies anytime soon to swiftly grow the business.
Q&A: Craig Foster, Ondo Insurtech
Craig Foster, founder and CEO of Ondo Insurtech, the first insurtech to list on the London Stock Exchange, discusses with Insurance Post what makes its flagship claims prevention technology unique, the growth opportunities the technology offers and the…
Policy Expert bosses outline plan to double GWP
Policy Expert CEO Steve Hardy has laid down a target to double the size of the business within five years and become a top five provider of pet insurance in the UK.
How Trump’s tariffs could make motor insurers great again
Editor’s View: US President Donald Trump’s tariffs could prove a fresh road to hell for motor insurers unless they show they’ve learnt lessons from the last few bruising years of claims inflation, according to Emma Ann Hughes.