Claims inflation

Interview: Hannah Gurga, ABI

The ABI's new director general, who started her role in February, speaks to Scott McGee about her ambitions for the industry, being the best advocate for insurance, and her hopes when it comes to working with the new Prime Minister.

Intelligence: Protecting customer-facing staff

With rising energy bills, inflation and the cost-of-living crisis all hitting consumers in the pocket tensions are running high and customers service departments are facing more hostility. Sam Barrett investigates what insurers are doing to protect their…

Q&A: Waseem Malik, Aviva

Recently appointed chief claims officer at Aviva, Waseem Malik caught up with Post to chat about his move from Axa, the simplification and digitalisation of claims function at Aviva, and the impact of inflation and the supply chain shortage crisis.

Editor’s comment: ​When the going gets tough

It’s fair to say we’ve had a tough few years. No one was upset to see the back of 2020 and 2021 wasn’t much better. And now it looks like 2022 is far from the stellar year we were hoping for – certainly for the insurance sector.

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