Claims
Intelligent communication platforms spur all-round improvements in claims performance
This blog highlights how intelligent communication platforms can drive noticeable improvements in claims performance and ensure insureds receive the personalisation that will make them loyal customers for years to come.
Trade Voice: Mass’s Sue Brown on why the OIC portal has been a resounding failure
Sue Brown, chair of the Motor Accident Solicitors Society, argues that the criteria by which the success of the Official Injury Claims portal has been judged have continually shifted and takes aim at what she sees as the MoJ’s latest excuse.
Personalising the policy owner's experience throughout the policy lifecycle
The insurance policy lifecycle can have many stages, and when it comes to personalising experiences, policy sales, underwriting and claims offer some exciting opportunities.
Justice Committee launches inquiry into impact of whiplash reforms
The Justice Committee has today launched an inquiry into how whiplash injuries resulting from road traffic accidents are processed following reforms to the legal framework introduced in 2021.
Government urged to move to regulate sales of e-scooters
MPs have been urged to speed up the process and end the ambiguity over how e-scooters can be used.
Aviva changing approach for customers with mental health conditions after ‘asking too many questions’
Aviva has acknowledged it has asked “too many questions” to people who reveal mental health conditions, and that it needs to do more to support these customers.
Q&A: Simon Pemberton, Gallagher Bassett
Simon Pemberton, CEO of Gallagher Bassett ,caught up with Insurance Post to speak about claims trends, recruiting talent and plans for the business in the year ahead.
What next for the Covid business interruption insurance saga?
In light of recent FCA’s review into the handling of Covid business interruption claims, Peter Hardy, insurance expert and partner at Reed Smith and Mark Pring, partner at Reed Smith argue that the legal fallout only just begun.
How insurers and brokers are tackling commercial underinsurance
Analysis: Pamela Kokoszka examines how commercial insurers are adapting their approaches to address underinsurance that could prove a fatal blow to businesses in the current economic climate.
Meet the 2023 Claims Apprentices
Ahead of the new series of Claims Apprentice, sponsored by Kennedys, we are delighted to introduce you to our six finalists, who have made it through the interview process and onto the fourth run of the popular video show.
NFU Mutual policyholders invited to claim after Covid cover complaints upheld
Dozens of NFU Mutual policyholders have had complaints over missing cover for Covid-related booking cancellations upheld, Insurance Post can reveal.
AI integrated underwriting and claims solutions
Gradient AI and Duck Creek offer integrated underwriting and claims management solutions that combine Gradient AI’s state-of-the art AI solutions with Duck Creek’s industry leading policy and claims products in the cloud.
Insurance Post Podcast: What the cost-of-living crisis means for insurers
The cost-of-living crisis is resulting in a growing number of policyholders pressing, complaining and shouting loudest in the hope their claim will move faster than everybody else’s, according to Claims Consortium Group.
The bottom line on prescriptive analytics
Insurers will need to leverage data-driven insights to augment human intelligence to deliver superior business outcomes across various functions including pricing, claims and underwriting.
Trade Voice: Cila’s David Ross on where the industry goes wrong on gaining customer trust
David Ross, executive director of the Chartered Institute of Loss Adjusters, argues that while the industry has a mountain to climb to gain customers’ trust, claims presents a simple and effective starting point.
How can insurance providers gain more flood risk insight?
Analysis by the Environment Agency indicates that there could be a large increase - of up to 50% - in the number of houses built on flood plains over the next 50 years.
Eight ways to improve claims processes and handling
Even the smallest of inefficiencies within an insurance company’s claims process can jeopardise the customer relationship, which is why it’s imperative that insurers dedicate themselves to improving the claims process and handling.
‘Clarity’ for PI as Court of Appeal hands down judgment on mixed injuries
The Court of Appeal has handed down judgment in two mixed injury cases leapfrogged in November, providing some clarity on how mixed injuries should be handled. However, some are concerned it could lead to further litigation and an adverse impact on…
Woodgate & Clark restructures to accommodate Quadra acquisition
Loss adjuster Woodgate & Clark has restructured to fully integrate its Quadra acquisition into the the business to help navigate supply chain challenges.
Shift technology insurance perspectives - Underwriting risk detection
Underwriting professionals are under incredible pressure to meet customer expectations for quick application approvals while at the same time keeping their portfolio as clean and profitable as possible.
Government launches consultation on dual/multiple discount rate
The Ministry of Justice has launched a consultation on how dual or multiple personal injury discount rate might work, and what its effects on claimants and defendants might be.
Future of insurance claims is a 'data first' approach
There is little doubt the insurance industry will need to adopt a ‘data first’ approach to provide effective claims management processes in the future.
How does artificial intelligence make subrogation viable and valuable?
Subrogation offers insurers the important chance to reduce claim costs by assigning full or partial responsibility to another party.
Fidelis breaks ranks in Aercap lawsuit as insurers clash over defences
Fidelis has been permitted to join a $3.5bn lawsuit brought by the world’s largest aircraft leasing company Aercap as a third defendant, despite objections from fellow insurer AIG.