Trade Voice: Mass’s Sue Brown on why the OIC portal has been a resounding failure

Sue Brown, chair of the Motor Accident Solicitors Society, argues that the criteria by which the success of the Official Injury Claims portal has been judged have continually shifted and takes aim at what she sees as the MoJ’s latest excuse.

Sue Brown, chair of the Motor Accident Solicitors Society, argues that the criteria by which the success of the Official Injury Claims portal has been judged have continually shifted and takes aim at what she sees as the MoJ’s latest excuse.

Towards the end of last year, the Ministry of Justice published a glowing operational analysis of the first year of the Official Injury Claims portal. The casual reader could be forgiven for believing

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