Insurers must right their wrongs for vulnerable customers, says FCA

Sheldon Mills ABI Conf

Home and motor insurers need to put the “wrongs right” and “improve their treatment” of vulnerable customers as the cost-of-living squeeze continues.

Following a spike in complaints about insurance claims, the Financial Conduct Authority has conducted a review and found examples of lengthy complaint handling times and customers not being given

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Labour promises to rip up red tape for insurers

Tulip Siddiq, shadow economic secretary to HM Treasury, has promised if the Labour party gets into power she will make sure regulation encourages growth and competitiveness in the insurance industry.

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