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Which? reveals insurer premium finance APRs
Research conducted by Which? has found that several motor and home insurers are charging what the consumer watchdog called “excessively high levels of interest on monthly payments.”
Is the ombudsman right to target loss adjusters?
Content Director’s View: With property claims on the increase and loss adjusters in the Financial Ombudsman Service’s firing line, Jonathan Swift asks the sector what it is doing to address the flack.
Hiscox’s employee security cover; Markel adds legal expenses; Outbacker’s app
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
CFC CEO makes pitch for ditching exclusions
Removing exclusions from insurance policies would be a net benefit for insurers both in terms of profit and customer experience, CFC CEO Andy Holmes has claimed.
Lloyd’s proposes changes to misconduct framework
Lloyd’s has proposed a raft of changes to its misconduct framework, including making it clearer which behaviours are considered unacceptable and protections for whistleblowers.
Defaqto warns consumers are ‘brainwashed’ by prices
Speaking at Defaqto’s Smarter Financial Decisions conference today (12 September), Mike Powell, insight analyst at Defaqto, said customers are too consumed by price when picking a general insurance policy.
Compare the Market CEO aims to triple size of business
Compare the Market CEO Mark Bailie plans to triple the size of the business by pushing the price comparison website into fresh areas of financial services.
Reinsurers told they cannot ‘run from risk’
Reinsurers have been urged by Aon to “lean into risk” to protect the relevance of the broader insurance industry.
‘Persistence’ is key as Applied announces Zurich win
Tom Needs, CEO of Applied Systems Europe, has said persistence was key to winning commercial lines insurer business in the UK.
Sorry saga signals signposting shortcomings
Editor’s View: Emma Ann Hughes argues the regulator needs to check how and when travel insurers are directing people with pre-existing medical conditions towards alternative products and services.
Editor’s Choice
Travel insurers that satisfy customers revealed
Saga, LV, Tesco Bank, Multitrip.com, and AA have the happiest travel insurance customers, according to the latest Fairer Finance survey.
Make-up of the insurance industry in 2024 revealed
Insurance Post’s 2024 Census shows women have smashed through the industry’s glass ceiling, and most employees are only going into the office on Tuesday, Wednesday and Thursday, post-pandemic.
FCA is banging its head against a wall on fair value
News Editor’s View: Following yet another thematic review where the Financial Conduct Authority says firms are unable to show fair value, and are even breaching rules, Scott McGee considers how the regulator could tackle poor conduct and asks if a commission cap could be on the cards?
Are insurers racing to be online-only excluding disabled customers?
As the insurance sector increasingly digitises, Damisola Sulaiman examines the barriers disabled customers face in accessing online insurance services, as well as the measures that have been implemented by insurers to address these issues.
Insurance matrix
Travel insurers that satisfy customers revealed
Saga, LV, Tesco Bank, Multitrip.com, and AA have the happiest travel insurance customers, according to the latest Fairer Finance survey.
Why insurers must become enablers of energy transition
Insurers have a critical opportunity to shift from being viewed as capacity providers to becoming proactive partners and enablers of the energy transition, according to Vince Tizzio, president and CEO of Axis.
Industries with the greatest underinsurance gaps revealed
Data Analysis: The push by insurers and brokers to prompt policyholders to review values appears to be having some effect in certain sectors but is failing to get through to others, data from Charterfields shows.
Best Insurance Employers to work for in 2024 revealed
First Central and Konsileo are the greatest large and small to medium-sized insurance employers in the UK respectively to work for, according to Insurance Post’s Best Insurance Employers survey.
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