Big Interview: David McMillan, Esure

David McMillan, CEO of Esure, on why he isn't frightened to shed volume in order to protect profitability, the pain points of the provider's digital transformation plus how customer expectations are now shaped by Uber's activity rather than Aviva's latest efforts.

Emma Ann Hughes

Sorry saga signals signposting shortcomings

Editor’s View: Emma Ann Hughes argues the regulator needs to check how and when travel insurers are directing people with pre-existing medical conditions towards alternative products and services.

Is it time to ditch lithium ion batteries?

News Editor's View: Scott McGee considers if government legislation to make lithium ion batteries safer is too little too late for electric vehicle insurers and whether providers’ appetites for covering such cars will only return when manufacturers switch to safer alternative charging devices.

Insurance matrix

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