Training
Career path: Will Woodman and Dawn Crowley: Part two
In the second instalment of our three-part series, we continue to follow fictional insurance recruits Will Woodman and Dawn Crowley through their second year in the industry.
Broking Supplement: A simple plan
Keep the customer satisfied
Loss adjusting: Back to the future
Loss adjusters should learn from the past in order to rediscover the human touch – and returning to regional markets is a good start, says Trevor Latimer
PI lawyers deny ethical standards slipping
Personal injury lawyers have denied ethics in their business are slipping, suggesting trained lawyers are increasingly forced by time pressures to be more distant from their clients.
Career development: Access granted to courses in North
Insurance professionals based in the north of England have been granted greater access to technical training courses and exam revision that were previously only available in London.
Career development: GAB Robins staff pick up CILA Diplomas
Two GAB Robins employees have passed the nationally recognised Chartered Institute of Loss Adjusters Diploma in insurance claims handling.
Claims: Front of house?
Representing the main touchpoint between insurers and customers, claims departments are of vital importance but have traditionally struggled to attract top-level staff. Is this now changing?
Editor's comment: Let us pray
Last week the Catholic Church took five votes over two days in the conclave to choose Pope Francis I to replace Pope Benedict XVI.
Career development: Auto Windscreens offers glazing diploma
Auto Windscreens has become the first windscreen replacement company in the UK to offer a new GQA Level 3 Award for continued competence in automotive glazing.
Cega steps up CII training programme
Third-party claims management and assistance provider Cega is increasing its financial and practical support for candidates taking the Chartered Insurance Institute certificate in insurance.
Claims Club: Firm leaders face battle to regain confidence of their staff
Insurance firms must tackle a decline in trust among customer-facing staff in senior management if they are to reap the rewards of consumer satisfaction.
Expertise in Action: Pricing: Looking for support
With brokers calling on insurers to share more information and provide greater practical assistance, how can both parties – and their clients – benefit from better collaboration?
Insurance Census: Age: The generation game
In the second of a three-part series on diversity in the industry, age comes under the spotlight. How are different age groups represented across insurance, and what is being done to entice the next generation of employees into insurance?
Biba gets Continuing Professional Development accreditation
The British Insurance Brokers' Association has received Continuing Professional Development accreditation from the Chartered Insurance Institute.
Penny speed meets... Steve Jackson, director, VFM Services
Being an insatiable socialite, Penny Black is always eager to probe the personalities behind the professional veneer of her industry friends. What better way to squeeze in and share as many intimate revelations as possible than her very own 'speed…
One Answer doubles office space to train staff and apprentices
One Answer Insurance has hired three apprentices while doubling its East Sussex office space for staff training.
Be Wiser reports 43% jump in premium income to £76m
Be Wiser Insurance Services has reported its premium income grew 43%, up to £76m, in the 12 months to 31 May 2012 (2011: £53m).
View from the top: Daily demonstration of dedication
Why the CII deserves top marks in a world dominated by downgrades
ILAA and CILA reconcile over training techniques
Bosses at the Chartered Institute of Loss Adjusters and the Independent Loss Adjusters Association have vowed to "build bridges" with a view to sharing training and education initiatives.
Resources in Insurance Group to expand
Claims management firm Resources in Insurance Group is to set up a new division for mentoring and placement services and develop an apprenticeship scheme.
Career development: Marsh training course gains accreditation
Marsh's series of energy insurance training courses have been accredited by the Chartered Insurance Institute following a six-month CII assessment, which included a review of the learning and evaluation materials, training sessions and the course leaders.
Career development: BGL targets graduates
BGL Group has joined forces with a host of UK universities to promote insurance as a career for graduates. The initiative has targeted maths and statistics students for positions in pricing, product development and analysis.
Career development: Tackling the issue of attracting young claims talent
For several years there has been increasing concern around the long-term resourcing of claims departments. There is clearly a need for new blood in the London claims market but, where is that going to come from?
Claims Awards 2012 shortlist announced
Insurers RSA and Sterling lead the way in nominations for the 2012 Claims Awards with three each.