Training

Loss adjusting: Back to the future

Loss adjusters should learn from the past in order to rediscover the human touch – and returning to regional markets is a good start, says Trevor Latimer

PI lawyers deny ethical standards slipping

Personal injury lawyers have denied ethics in their business are slipping, suggesting trained lawyers are increasingly forced by time pressures to be more distant from their clients.

Claims: Front of house?

Representing the main touchpoint between insurers and customers, claims departments are of vital importance but have traditionally struggled to attract top-level staff. Is this now changing?

Editor's comment: Let us pray

Last week the Catholic Church took five votes over two days in the conclave to choose Pope Francis I to replace Pope Benedict XVI.

Cega steps up CII training programme

Third-party claims management and assistance provider Cega is increasing its financial and practical support for candidates taking the Chartered Insurance Institute certificate in insurance.

Insurance Census: Age: The generation game

In the second of a three-part series on diversity in the industry, age comes under the spotlight. How are different age groups represented across insurance, and what is being done to entice the next generation of employees into insurance?

Penny speed meets... Steve Jackson, director, VFM Services

Being an insatiable socialite, Penny Black is always eager to probe the personalities behind the professional veneer of her industry friends. What better way to squeeze in and share as many intimate revelations as possible than her very own 'speed…

Career development: Marsh training course gains accreditation

Marsh's series of energy insurance training courses have been accredited by the Chartered Insurance Institute following a six-month CII assessment, which included a review of the learning and evaluation materials, training sessions and the course leaders.

Career development: BGL targets graduates

BGL Group has joined forces with a host of UK universities to promote insurance as a career for graduates. The initiative has targeted maths and statistics students for positions in pricing, product development and analysis.

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