Questgates

Analysis: Beauty fraud: No pain, no gain

In an era of Instagram brows and duck lip selfies, the beauty industry is thriving. While most customers visit their hairdresser, nail bar or tanning salon to look smoking hot, others see a beauty treatment as a route to a windfall, via a fraudulent…

Analysis: NIHL: Make some noise

The fixed-cost regime proposed for noise-induced hearing loss claims is like music to insurers’ ears, although it comes way after the hubbub

Analysis: Arson: A burning issue

Only a small portion of arson cases are prosecuted, so perhaps it’s time for the insurance industry to take ownership of this issue, as it has with fraud

We need to talk about fire claims

With concerns growing about the coordination of the many parties involved in investigating major fire claims, a roundtable recently brought together insurers, adjusters, forensic investigators and fire service chiefs. As they discussed the many…

Fire claims: Not getting burnt

The Enterprise Act may expose inefficiences in the way claims are handled – and fire investigators could feel the heat, as any delay in investigating may cost

Flood claims: Under the weather

One year after Storms Desmond and Eva, schemes are now available to make cover affordable for households and small businesses in areas at risk of flooding. As barriers to resilient repairs persist, the focus is shifting to a more precise mapping of the…

Blog: Insurers must shout about the good service

I've worked at the sharp end of our industry for more than 30 years now and seen firsthand how we help to put peoples' lives and businesses back together following serious incidents such as a storm, flood or fire. However, the public perception of the…

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