Cila president insists loss adjusters are far from dead

Dale O’Hara of Crawford & Company, David Homer of Questgates & Cila President Steven Wallace
Left to right: Dale O’Hara of Crawford & Company, David Homer of Questgates, and Cila president Steven Wallace

Far from being on a pathway to extinction, Chartered Institute of Loss Adjusters’ president Steven Wallace has claimed his part of the insurance industry has “never been more relevant”.

At Cila’s President’s Lunch at the Intercontinental Hotel on Park Lane in London, Wallace, pictured right, said technology and artificial intelligence will support what loss adjusters do rather than

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