Questgates
Private Investigators: Watching the watchmen
Three insurers were named among the firms being probed by the Information Commissioner’s Office for their use of rogue private eyes, but how will the wider industry be impacted by the investigation?
Market Moves: Retirement of high-profile trio among week’s major moves as RSA and Axa add new staff
This week was dominated by big-name departures from the insurance industry, with retirements at Axa, McLarens and Cunningham Lindsey. The exits of Max Carruthers, Trevor Latimer and Gerry Loughney stand out as the biggest moves in a week in which RSA and…
Questgates strengthens property division
Loss adjuster Questgates has appointed Ian Woodhead as property operations director and promoted Robin Ehrlich to the role of associate director.
Market Moves: Insurers flood back into recruitment market with raft of key hires and promotions
Insurers swarmed the recruitment space this week, redressing a balance that has seen brokers dominating. The start of September saw a number of new recruits, with appointments rising in both the London and companies market. XL, Markel, First Title and…
Questgates backs CILA fraud qualification call
Specialist loss adjuster Questgates has backed a study from the Chartered Institute of Loss Adjusters which revealed demand for an industry-wide fraud qualification.
Cunningham Lindsey's Stuart Lansdown joins Questgates
Cunningham Lindsey director Stuart Lansdown has joined Questgates in a move that has spurred a restructure of its liability division.
Biba chooses Questgates for valuation facility
The British Insurance Brokers’ Association has appointed specialist loss adjuster Questgates as its preferred partner to manage its new valuation facility.
Your Say: The few to affect the many
The recent story in Post on the agreement by SOCA to release the names, albeit confidentially, of companies, including insurers, which are alleged to have illegally instructed private investigators, is a worrying development for the reputation of the…
Market Moves: Bluefin continues restructuring, while Questgates gets on the case with key hires
Appointments were spread across the market this week. At AIG, Jason Beelders was promoted to a newly-created role in London, while Bluefin once again hogged the headlines in the broking sector following news of an expanded role for head of solutions Mike…
Questgates strengthens motor division
Specialist loss adjuster Questgates has appointed two new motor case managers to its motor division, following an increase in the volume of new instructions from both new and existent clients.
Aviva faces cost backlash over adjusting panel cuts
Redundancies feared at Crawford after lost business.
Cunningham and Crawford roles cut following Aviva adjuster panel review
Aviva has reduced the roles of the UK’s two largest loss adjusters Cunningham Lindsey and Crawford on its commercial and specialist property adjuster panels - making room for more smaller firms - in response to broker feedback.
In Series: Claims: Problems shared
In a price-sensitive environment, can claims service with an emphasis on communication play a role in retaining customers?
Questgates expands footprint to include Dublin
Loss adjuster Questgates has opened its first Dublin regional office.
Questgates expands presence with office in Dublin
Loss adjuster Questgates has opened an office in Dublin.
Loss adjusting Regulation: If it ain't broke
Loss adjusters claim they are already monitored closely but should they face formal regulation like the rest of the insurance industry?
Questgates strengthens liability claims handling team
Questgates has made several new appointments to its Birmingham based liability claims handling services after securing business with several insurers’ liability claims departments.
Interview: Chris Hall - A quest for success
A decade ago Chris Hall led a small team that risked it all to buy loss adjuster Questgates. Now it is worth £11m – and the managing director hopes to double that figure within the next 10 years.
European regulators’ inability to find traction leaves loss adjusters in limbo
FCA regulation and claims certification touted as solutions to IMDII removal
Your Say: Tackle fraud in casualty claims
Reports and speculation that organised fraudsters are now targeting the casualty market are in my opinion valid.
Sterling Insurance enters partnership with Questgates
Questgates is to act as the liability claims department of Sterling Insurance.
Movers & shakers: All aboard as every sector chips in with compelling recruitment performances
Hires, departures and extra-curricular appointments were finalised across the board this week, as the managerial merry-go-round gathered speed. At UK General, Neil Martin has been hired to take on the role vacated by Bluefin-bound John Neil, while in the…
Questgates' Hall named institute president
Birmingham Insurance Institute has appointed Questgates managing director Chris Hall Hall as its new president.
Your say: Don’t tar all fraud staff with the same brush
I applaud the Financial Services Authority’s interest in how insurers use private investigators.