Questgates
Review of the Year: Loss Adjusting - Stormy waters
With the demise of a major player, the insurer squeeze from insourcing and fresh flooding demanding effective surge response, 2012 has taken its toll on the loss adjusting industry. Is there hope on the horizon?
Questgates makes six appointments
Two former Merlin staff have joined Questgates with a view to developing a new subsidence product.
UK flood damage could top £1bn in 2012, says PWC
British insurers face the worst year of flood claims since 2007, and costs are likely to be passed on to customers, according to PWC.
MoJ reforms spark Questgates mediation pilot with Validus
Questgates has launched a pilot scheme with Validus of their Go2 Mediation service developed to provide an online liability mediation service, ahead of the incoming Ministry of Justice reforms.
Woodgate & Clark named adjuster of the year
Woodgate & Clark was the big winner at the inaugural Post Magazine Loss Adjusting Awards, scooping the gongs for Best Overall Service in Major Loss and Adjuster of the Year 2012.
Your say: Walk-away data needs safeguards
Non-claiming fraud poses new challenges for the insurance industry, warns John Freeman.
Questgates reorganises environmental team
Questgates has added to its environmental claims services team with several new hires.
Investing in the Profession: Young Questgates employee gains accredited counter-fraud specialist status
Questgates has become the latest firm to demonstrate its commitment to employee progression after proudly declaring last week that a young member of its counter-fraud team has been granted accredited counter-fraud specialist status.
Questgates MD underlines importance of professional qualifications
Questgates managing director Chris Hall, pictured, has highlighted the importance of his staff obtaining professional qualifications, after praising counter-fraud team member Brendan Gillooly for being granted 'Accredited Counter-fraud Specialist' status.
Zurich hands commercial claims role to MYI
Loss adjuster MYI has landed a share of Zurich's commercial claims work, a contract that was previously handled solely by rival Cunningham Lindsey.
Davies dropped from Zurich and NFU Mutual claims handling panels
Davies has lost its place on the claims handling panels of NFU Mutual and Zurich, following reviews by the insurers.
Post Blog: The telematics white elephant
Is telematics the cure for the ills of the motor market? Or is the rise in the use of black box technology a false dawn? Greg Bannister explains.
Questgates wins customer service gong
Questgates claims to be the first UK loss adjuster to win an award for customer service from Investor in Customers, which assesses customer experiences and satisfaction levels across all industries.
Questgates opens Belfast base
Specialist loss adjuster Questgates has established a new office in Belfast and has made a string of Merlin Claims hires.
Your say: Dropping out of the RTA Portal
Insurers are going to have to work very hard to keep cases in the portal, says Martyn Gabbitass.
Fallout of Merlin collapse threatens contractors
Contractors are considering redundancies and stand to lose thousands of pounds as a result of Merlin's slide into administration.
VRS and Woodgate & Clark lead the way in Loss Adjusting Awards 2012 shortlist
The shortlist for the 2012 Loss Adjusting Awards is now live.
Questgates snaps up third Merlin adjuster ahead of Scottish market push
Questgates has underlined its Scottish presence by opening an office in Livingston and recruiting former Merlin adjuster Ashley Clancy to bolster its team north of the border.
Charles Taylor to consider Merlin staff for new roles
Charles Taylor Company is in discussions with a number of ex-Merlin employees about potential new jobs in the business, following the demise of the loss adjuster earlier this month.
Loss adjusting: Rules of rejection
It's a process that can be fraught with pitfalls, so what are the crucial considerations for loss adjusters when it comes to repudiating claims?
Questgates hires ex-Merlin staff for regional roles
Loss adjuster Questgates has recruited two members of Merlin’s Scottish based team in order to expand its presence in the country, including the establishment of a new regional office.
Your say: Throw out partially false claims
Zurich is to be congratulated on fighting the good fraud fight through the Supreme Court and achieving a successful outcome in the case of Fairclough Homes v Summers, says John Freeman.
Questgates issues warning to brokers amid rise in cannabis farms
A rise in the number of cannabis farms across the UK has led Questgates to urge brokers to check that illegal activity is not excluded from the cover held by property owner clients.
Interns begin CILA summer placement
University students have kicked-off their month-long internship scheme arranged by the Chartered Institute of Loss Adjusters.