Questgates
In series - property claims: I'm sticking with you
Insurers have sometimes been criticised for not doing enough to retain existing clients. Sam Barrett investigates how advances in property claims handling are helping to address this cost-efficient issue.
Commercial property - valuations: Wide of the mark
With recent figures suggesting as many as 77% of buildings are currently underinsured, Rachel Gordon investigates the root causes and potential solutions.
In series - Property claims: Wait less programme
Technology has the ability to deliver improvements and increase efficiency in property claims handling. Sam Barrett reports on some of the advances being made and the benefits they can bring.
Environmental liability - Toxic sludge: No fudge over sludge
The recent high profile toxic sludge incident in Hungary has been described as a 'tragedy' by the country's government. Ralph Savage reports how experts from the rural insurance and legal communities and further afield are assessing the situation.
Major loss: Repair or replace?
When a business suffers an unexpected catastrophe, Veronica Cowan looks into the decision making behind the option to repair or replace damaged premises, stock or machinery.
In series - Property claims: The price is right
Getting the balance right over rates for property claims is essential. Sam Barrett reports on the measures taken to ensure repairs are carried out at the market rate, keeping both customers and contractors happy.
Post Intelligence Benchmarking – Loss adjusting: The loss leaders
Insurance 360‘s groundbreaking survey of the performance of loss adjusting firms reveals who is performing well and who needs to up their game. Peter joy reports.
Questgates outlines SIA concerns
Loss adjusting firm Questgates has warned the government not “throw the baby out with the bathwater” after it revealed that the Security Industry Authority could face the axe.
Solicitors' PI - block policies: Safety in numbers
Smaller legal firms can find it difficult getting professional indemnity cover in the midst of an economic downturn, but could there be a lifeline? Christopher Rooke takes a look at block policies and the advantages they can offer.
Questgates supports Environment Agency ground water initiative
Questgates is supporting the Environment Agency’s latest ground water initiative as a headline sponsor of the Isle of Thanet Groundwater and Industry Workshop on 15th September.
Identity fraud: Tolerance levels
With technological advances arguably making insurers more susceptible to fraud at the underwriting stage, should validation techniques be learned from banks? Amy Ellis examines the issue of fraud at the front end.
Questgates expands claims team
Questgates has expanded its environmental team by recruiting two new claims handlers.
Career development & CSR news: £5000 raised by runners
David Fowkes put on his running shoes to take part in the Birmingham Insurance Institute annual run for charity, and raised the highest amount of any individual.
HSBC picks Questgates
Questgates has been appointed by HSBC Insurance UK as the solus provider of motor adjusting services for its run-off motor portfolio.
HSBC opts for solus run-off deal
Questgates has been appointed by HSBC Insurance UK as the solus provider of motor adjusting services for its run-off motor portfolio.
Questgates promotes senior staff
Loss adjuster Questgates has made three promotions among its senior leadership team.
Questgates hires four
Specialist loss adjuster Questgates has boosted its property team.
Questgates adds to property team
Specialist loss adjustor Questgates has made a number of new appointments to its property team.
Questgates names new liability staff
Specialist loss adjuster Questgates has appointed three new staff to its liability team.
Questgates completion
Questgates has completed the final stage of its acquisitions from Teceris, announced on 11 February this year.
Questgates completes Teceris deal
Questgates has completed the final stage of its acquisitions from Teceris (part of Capita Group), announced on 11 February this year.
Fraud - MOJ reforms: Against the clock
With the MoJ's 15-day timeframe for insurers to make liability decisions on third-party injury claims from road accidents now in force, Veronica Cowan examines whether the increased time pressures risk rendering the reforms little more than a cheat's…
Questgates grows counter fraud team
Questgates has strengthened its counter fraud team with the appointment of Sally Maeers and Mark Woodhead.
Questgates appoints two
Questgates has strengthened its counter-fraud team with the appointment of Sally Maeers and Mark Woodhead.