Questgates
In Series: Claims: Problems shared
In a price-sensitive environment, can claims service with an emphasis on communication play a role in retaining customers?
Questgates expands footprint to include Dublin
Loss adjuster Questgates has opened its first Dublin regional office.
Questgates expands presence with office in Dublin
Loss adjuster Questgates has opened an office in Dublin.
Loss adjusting Regulation: If it ain't broke
Loss adjusters claim they are already monitored closely but should they face formal regulation like the rest of the insurance industry?
Questgates strengthens liability claims handling team
Questgates has made several new appointments to its Birmingham based liability claims handling services after securing business with several insurers’ liability claims departments.
Interview: Chris Hall - A quest for success
A decade ago Chris Hall led a small team that risked it all to buy loss adjuster Questgates. Now it is worth £11m – and the managing director hopes to double that figure within the next 10 years.
European regulators’ inability to find traction leaves loss adjusters in limbo
FCA regulation and claims certification touted as solutions to IMDII removal
Your Say: Tackle fraud in casualty claims
Reports and speculation that organised fraudsters are now targeting the casualty market are in my opinion valid.
Sterling Insurance enters partnership with Questgates
Questgates is to act as the liability claims department of Sterling Insurance.
Movers & shakers: All aboard as every sector chips in with compelling recruitment performances
Hires, departures and extra-curricular appointments were finalised across the board this week, as the managerial merry-go-round gathered speed. At UK General, Neil Martin has been hired to take on the role vacated by Bluefin-bound John Neil, while in the…
Questgates' Hall named institute president
Birmingham Insurance Institute has appointed Questgates managing director Chris Hall Hall as its new president.
Your say: Don’t tar all fraud staff with the same brush
I applaud the Financial Services Authority’s interest in how insurers use private investigators.
Questgates launches subsidence hub service
Two former Merlin employees have helped Questgates develop, manage and launch a new subsidence hub service.
Questgates joins oil spill response association
Questgates has joined the UK Spill Association as an associate member, becoming the first loss adjuster in its ranks.
Your Say: Difficult to achieve exclusivity
I read the recent news story (Imperial challenges "underhand" practices) with interest as we are one of the (but not a direct) competitors to Imperial.
Loss Adjuster Insight: Providing a quality service
Insurance 360's third annual survey reviews the performance of UK loss adjusters during 2012
Loss adjuster access to Insurance Fraud Register could be similar to CUE
Loss adjusters have welcomed plans to give the sector access to the Insurance Fraud Register.
Review of the Year: Loss Adjusting - Stormy waters
With the demise of a major player, the insurer squeeze from insourcing and fresh flooding demanding effective surge response, 2012 has taken its toll on the loss adjusting industry. Is there hope on the horizon?
Questgates makes six appointments
Two former Merlin staff have joined Questgates with a view to developing a new subsidence product.
UK flood damage could top £1bn in 2012, says PWC
British insurers face the worst year of flood claims since 2007, and costs are likely to be passed on to customers, according to PWC.
MoJ reforms spark Questgates mediation pilot with Validus
Questgates has launched a pilot scheme with Validus of their Go2 Mediation service developed to provide an online liability mediation service, ahead of the incoming Ministry of Justice reforms.
Woodgate & Clark named adjuster of the year
Woodgate & Clark was the big winner at the inaugural Post Magazine Loss Adjusting Awards, scooping the gongs for Best Overall Service in Major Loss and Adjuster of the Year 2012.
Your say: Walk-away data needs safeguards
Non-claiming fraud poses new challenges for the insurance industry, warns John Freeman.
Questgates reorganises environmental team
Questgates has added to its environmental claims services team with several new hires.