Questgates
Insurance Covid-Cast episode 11: Loss adjusting during lockdown - and what the sector might look like post-pandemic
In the latest episode of Insurance Post and Insurance Age’s new series of video casts brought to you while our journalists are working from home, we brought together a group of senior loss adjusters and experts to discuss how their employers have adapted…
Blog: The measure of indemnity in property damage loss?
Mike Ledgerton, head of major loss at Questgates, reflects on the Court of Appeal decision in Endurance Corporate Capital Ltd v Sartex Quilts & Textiles Ltd., which has potentially far reaching consequences to the measure of indemnity.
Ombudsman responds to loss adjuster calls to fast track Covid-19 BI test case
The Financial Ombudsman Service is prepared to progress a Covid-19 related complaint about business interruption cover as “quickly as possible” to help provide guidance to insurers and the growing number of disgruntled SME policyholders about what is -…
Insurance Covid-Cast - episode five: Could the FOS be key to help bring clarity and nix growing number of SME BI complaints
In the latest episode of Insurance Post and Insurance Age’s new series of video casts brought to you while our journalists are in isolation lockdown we discuss the ongoing confusion around business interruption cover, and what is needed to bring some…
Analysis: Where does Covid-19 leave the flood victims?
Storms Ciara and Dennis hit the UK in early February and a little over six weeks later Prime Minister Boris Johnson put the country in effective lockdown after the Covid-19 virus was declared a pandemic by the World Health Organisation. Stephanie Denton,…
Analysis: How loss adjusters are responding to the coronavirus - remote inspections, Covid-19 technical teams and prioritising the vulnerable
In light of the coronavirus pandemic, Jonathan Swift caught up with a number of loss adjusters to find out what they are doing to reduce staff and client exposure to Covid 19, whilst keeping operations as business-as-usual as possible.
Blog: The rise in fly tipping - what do insurance policies cover?
A recent report by the BBC about the continued rise of large fly-tipping incidents across England came as no surprise as both the frequency and severity of waste related claims as risen, ranging from relatively minor fly-tipping incidents to large scale…
Storms Dennis and Ciara could cause greater claims surge than the Beast from the East
Storm Dennis has caused a second weekend of claims surges across the UK, and together with last weekend’s Storm Ciara, could be on track to exceed the impact on claims volumes of 2018’s Beast from the East.
Claims surge with Storm Ciara impact set to continue
Insurers and loss adjusters are reporting a surge in claims and calls, as they warn more disruption and damage is expected after Storm Ciara hit the UK over the weekend with winds of more than 80mph.
Blog: Event cancellation - the role of the loss adjuster
Last month’s torrential rain that saw hundreds of homes and businesses in Yorkshire and the Midlands devastated by flood water served as a stark reminder of the destructive impact that the weather can have. But this can also have a severe impact on…
Analysis: Reservoir dams - a water-tight insurance risk?
With almost 3000 dams supplying drinking water to towns and cities they are a common feature in the UK countryside. However, when heavy rain in August threatened the integrity of the emergency spillway at Toddbrook Reservoir an emergency evacuation of…
Analysis: Telematics - telling it as it is?
Fabricating a motor insurance claim used to be as simple as arranging for a mate to drive into your car but with today's new technology, Veronica Cowen explains how much harder insurers are making it for the fraudsters.
Questgates to provide mental health awareness training to its line managers
Questgates is rolling out mental health skills and awareness training for all its UK line managers.
Insurance companies urged to develop more dementia-friendly policies
Insurance policies come with technical jargon and are "inaccessible" to dementia sufferers, says the Alzheimer’s Society Charity.
Questgates announces restructuring plans
Questgates is restructuring its business into four operating divisions, citing the need to “remain innovative.”
Analysis: Renovation fires - Learning from history
When extensive renovations are carried out on properties fire poses a risk. Rachel Gordon investigates what insurers are doing to mitigate this happening.
Questgates reveals growth plans after joining VRS
Questgates has revealed it will hit revenue of £22m next year as it joins VRS Adjusters.
Insurance industry better equipped to deal with Storm Callum claims after 'significant effort' to implement resilient repairs
As the clean up operation starts following Storm Callum this weekend experts have said the insurance industry is better equipped to deal with flood claims than previous years due resilient repairs and better communication.
Claims II: Analysis: Beauty fraud: No pain, no gain
In an era of Instagram brows and duck lip selfies, the beauty industry is thriving. While most customers visit their hairdresser, nail bar or tanning salon to look smoking hot, others see a beauty treatment as a route to a windfall, via a fraudulent…
This week in Post: World Cup, Wimbledon, and Westminster
With the World Cup firmly in French hands and Novak Djokovic and Angelique Kerber crowned Wimbledon champions, it’s back to work for the insurance industry with all eyes turning to Westminster.
Questgates’ investigation rejects hack allegation
Questgates has interviewed all its staff at its Northampton office, following allegations of a cyber security breach.
Analysis: Beauty fraud: No pain, no gain
In an era of Instagram brows and duck lip selfies, the beauty industry is thriving. While most customers visit their hairdresser, nail bar or tanning salon to look smoking hot, others see a beauty treatment as a route to a windfall, via a fraudulent…
Questgates subsumes TS Adjusting in property restructure
Exclusive: Questgates will incorporate Northampton-based TS Adjusting under its existing brand, as part of a restructure of its third party property damage services.
The Post Claims Awards 2018: Full list of winners
Who won what at the 2018 Post Claims Awards held last night at the Royal Garden Hotel?