Questgates
Lockdown reins in 'Beast from the East Two' claims hit
At the beginning of February, national headlines warned of a ‘Beast from the East Two’ as snowy blizzards, heavy rain and gale-force winds were forecast to batter large parts of the country. But a repeat of the hefty claims dent left by its 2018 namesake…
Spotlight: Sustainability - Driving down carbon emissions in the construction industry
In 2021, the conversation around climate change has evolved at pace. As a major contributor to carbon emissions the construction industry has a key role to play in driving down carbon emissions – could the use of timber solutions help achieve this?…
Blog: Underinsurance in a hardening market
Alistair Steward, Questgates director, mulls the problem of underinsurance for businesses facing a hardening market.
Intelligence: Performance reviews
A few years ago Net Promoter Scores were a buzzword in insurance feedback. However, after a year where the sector has suffered repeatedly from bad headlines over business interruption and Covid-19 payouts, Post asks if firms still want to hear about how…
Insurers count cost of Christoph as warnings of further flooding intensify
Storm Christoph is not expected to prove as costly as other recent winter storms, with PWC predicting insured losses could hit £120m, but could set the stage for more severe flooding as soon as next month.
Penny Black's Social World: January 2021
Charity counts, commitments and cups of coffee
180 years of Post: Loss adjusting after the heydays (part two)
As Post celebrates its 180th anniversary content director Jonathan Swift takes a look back at the highs and lows of loss adjusting through the 1980s and 1990s in the second of a two-part series.
Q&A: Andy Anderson and Glen Donaldson, Questgates
Recently appointed unit manager for Questgates’ new public transport claims division Andy Anderson and divisional director of specialist services Glen Donaldson, spoke to Post about plans, challenges in the industry and the Scottish train derailment near…
Storms drive claims spike in Scotland, North West England and Wales
Loss adjusters are reporting spike in flood and storm related claims across Scotland, North West England and Wales, as the Met Office extends weather warnings across the UK until the end of Tuesday.
Wales flood claims volume low so far as UK braces for storms
Loss adjusters are on standby following flooding in parts of Wales yesterday, as the Met Office warned of storms across the United Kingdom.
Future Focus 2030: The future of property
As part of a monthly series, Post looks into the future at how the insurance market might change, with each part focusing on a specific issue through a 2030 lens. In the latest instalment, Jonathan Swift looks at how in 10 years new technologies from…
Concerns grow over fraud and arson increase due to Covid-19 lockdown
Financial hardship caused by UK-wide lockdown is contributing to increase in fraud and arson, warn loss adjusters.
My life in quarantine: Questgates' Nikki Sutton on adapting to a Covid-safe workplace
Face-to-face meetings are a vital part of the loss adjusting service and larger claims can’t be managed without visiting sites so for Nikki Sutton, associate director – head of private clients at Questgates, while others have been in lockdown she has…
Analysis: Loss adjusters gear up civil unrest pandemic preparations
With Black Lives Matter supporters and far-right activists expected to take to the streets over the weekend and Brexit tensions threatening to resurface this year, loss adjusters say the potential for claims due to civil unrest will largely depend on how…
Insurance Covid-Cast episode 11: Loss adjusting during lockdown - and what the sector might look like post-pandemic
In the latest episode of Insurance Post and Insurance Age’s new series of video casts brought to you while our journalists are working from home, we brought together a group of senior loss adjusters and experts to discuss how their employers have adapted…
Blog: The measure of indemnity in property damage loss?
Mike Ledgerton, head of major loss at Questgates, reflects on the Court of Appeal decision in Endurance Corporate Capital Ltd v Sartex Quilts & Textiles Ltd., which has potentially far reaching consequences to the measure of indemnity.
Ombudsman responds to loss adjuster calls to fast track Covid-19 BI test case
The Financial Ombudsman Service is prepared to progress a Covid-19 related complaint about business interruption cover as “quickly as possible” to help provide guidance to insurers and the growing number of disgruntled SME policyholders about what is -…
Insurance Covid-Cast - episode five: Could the FOS be key to help bring clarity and nix growing number of SME BI complaints
In the latest episode of Insurance Post and Insurance Age’s new series of video casts brought to you while our journalists are in isolation lockdown we discuss the ongoing confusion around business interruption cover, and what is needed to bring some…
Analysis: Where does Covid-19 leave the flood victims?
Storms Ciara and Dennis hit the UK in early February and a little over six weeks later Prime Minister Boris Johnson put the country in effective lockdown after the Covid-19 virus was declared a pandemic by the World Health Organisation. Stephanie Denton,…
Analysis: How loss adjusters are responding to the coronavirus - remote inspections, Covid-19 technical teams and prioritising the vulnerable
In light of the coronavirus pandemic, Jonathan Swift caught up with a number of loss adjusters to find out what they are doing to reduce staff and client exposure to Covid 19, whilst keeping operations as business-as-usual as possible.
Blog: The rise in fly tipping - what do insurance policies cover?
A recent report by the BBC about the continued rise of large fly-tipping incidents across England came as no surprise as both the frequency and severity of waste related claims as risen, ranging from relatively minor fly-tipping incidents to large scale…
Storms Dennis and Ciara could cause greater claims surge than the Beast from the East
Storm Dennis has caused a second weekend of claims surges across the UK, and together with last weekend’s Storm Ciara, could be on track to exceed the impact on claims volumes of 2018’s Beast from the East.
Claims surge with Storm Ciara impact set to continue
Insurers and loss adjusters are reporting a surge in claims and calls, as they warn more disruption and damage is expected after Storm Ciara hit the UK over the weekend with winds of more than 80mph.
Blog: Event cancellation - the role of the loss adjuster
Last month’s torrential rain that saw hundreds of homes and businesses in Yorkshire and the Midlands devastated by flood water served as a stark reminder of the destructive impact that the weather can have. But this can also have a severe impact on…